Patient satisfaction with services at dental out patient department- mulago hospital, Uganda.

IF 2.6 2区 医学 Q1 DENTISTRY, ORAL SURGERY & MEDICINE
Ernest Mwebesa, Christine Nalwadda Kayemba, Ntuulo Juliet Mutanda
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Abstract

Patient satisfaction is crucial in the evaluation of the overall quality of dental healthcare. Patient satisfaction surveys are essential in obtaining a comprehensive understanding of the patient's need and their opinion of the service received at the healthy facility. The purpose of the study was to determine the level of patient satisfaction with dental services and associated factors at Dental Outpatient department (OPD), Mulago hospital. A cross-sectional study using a quantitative approach was conducted using exit interviews from 206 patients aged 18-60 years. Patient satisfaction was measured as a composite categorical variable obtained by asking a number of questions using a 4 point Likert scale ranging from 1-strongly Disagree, 2- Disagree, 3- Agree, 4- Strongly Agree. It was presented as a Binary outcome as Satisfied and Not satisfied. Descriptive statistics, Chi-square tests, Modified Poisson regression and Principal Component Analysis (PCA) were used during data analysis. Overall, 60.2% of the respondents were satisfied with dental services. Females were 126 (61.17%) while males 80 (38.83%). Secondary level education was 89 (43.20%) while no level of education was 11 (5.34%). Self-employed respondents were 75 (36.41%) while peasant farmers were 14 (6.80%). Age, marital status and occupation were significantly associated with patient satisfaction. PCA results show that patients were highly satisfied with the health providers' technical competence and least satisfied with physical environment. In conclusion, patient satisfaction was suboptimal at 60.2%. There is need for the hospital administration to improve the physical environment at the dental OPD.

病人对牙科门诊部服务的满意度-乌干达穆拉戈医院。
患者满意度是评估牙科保健整体质量的关键。患者满意度调查对于全面了解患者的需求和他们对医疗机构所提供服务的意见至关重要。本研究的目的是了解穆拉戈医院牙科门诊(OPD)患者对牙科服务的满意度及相关因素。采用定量方法对206名年龄在18-60岁的患者进行了离职访谈。患者满意度被测量为一个复合分类变量,通过使用4点李克特量表提出一系列问题,从1-非常不同意,2-不同意,3-同意,4-非常同意。它以满意和不满意的二元结果呈现。数据分析采用描述性统计、卡方检验、修正泊松回归和主成分分析(PCA)。整体而言,60.2%受访者对牙科服务感到满意。女性126例(61.17%),男性80例(38.83%)。中等教育程度的89人(43.20%),未受教育程度的11人(5.34%)。个体经营者75人(36.41%),农民14人(6.80%)。年龄、婚姻状况和职业与患者满意度显著相关。主成分分析结果显示,患者对医疗服务人员的技术能力满意度较高,对医疗服务人员的物理环境满意度较低。总之,患者满意度为60.2%,为次优。医院管理部门有必要改善牙科门诊的物理环境。
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来源期刊
BMC Oral Health
BMC Oral Health DENTISTRY, ORAL SURGERY & MEDICINE-
CiteScore
3.90
自引率
6.90%
发文量
481
审稿时长
6-12 weeks
期刊介绍: BMC Oral Health is an open access, peer-reviewed journal that considers articles on all aspects of the prevention, diagnosis and management of disorders of the mouth, teeth and gums, as well as related molecular genetics, pathophysiology, and epidemiology.
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