When innovation meets leadership: Exploring the role of responsible leadership in enhancing the impact of technological innovation on service performance

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-06-17 DOI:10.1016/j.ijhm.2025.104336

Muhammad Waheed Akhtar , Osman M. Karatepe , Qingyu Zhang , Elisa Rescalvo-Martin , Muhammad Kashif Aslam

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引用次数: 0

Abstract

Little is known about the mediators, moderators, and consequences of technological innovation in the hospitality literature that would help the hotel to amplify its competitiveness. Therefore, using the resource-based view as the theoretical focus, our paper develops and tests a moderated mediation model that examines individual ambidexterity as a mediator between technological innovation (TIN) and service performance, responsible leadership (RL) as a moderator of the impact of TIN on individual ambidexterity, and RL as a moderator of the indirect impact of TIN on service performance via individual ambidexterity. Data gathered from hotel employees in China were used to assess said associations via the partial least squares structural equation modeling. As hypothesized, individual ambidexterity functions as the underlying mechanism relating TIN to service performance. RL moderates the positive impact of TIN on individual ambidexterity. More importantly, RL strengthens the indirect positive influence of TIN on service performance via individual ambidexterity.

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当创新遇到领导：探索负责任的领导在提高技术创新对服务绩效的影响中的作用

在酒店业文献中，技术创新的中介、调节者和后果将有助于酒店扩大其竞争力，但我们对这些中介、调节者和后果知之甚少。因此，本文以资源基础视角为理论焦点，构建并检验了一个有调节的中介模型，该模型考察了个人双元性在技术创新（TIN）与服务绩效之间的中介作用，负责任领导（RL）在技术创新对个人双元性的影响中的调节作用，以及负责任领导在技术创新通过个人双元性对服务绩效的间接影响中的调节作用。从中国酒店员工中收集的数据通过偏最小二乘结构方程模型来评估上述关联。正如假设的那样，个体的二元性是TIN与服务绩效相关的潜在机制。RL调节TIN对个体双灵巧的正向影响。更重要的是，强化学习通过个体双元性强化了TIN对服务绩效的间接正向影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.