{"title":"Advocating for a community-centred model for responding to potential information harms","authors":"Claire Wardle, David Scales","doi":"10.1038/s41562-025-02233-2","DOIUrl":null,"url":null,"abstract":"<p>Various characteristics of contemporary information ecosystems, including types of dangerous speech (hate speech and misinformation), affordances such as algorithmic targeting and structural barriers such as paywalls, are potentially causing harms to different communities. The current focus by practitioners on ‘social listening’ as the primary mechanism for detecting these harms is flawed, and we argue that mechanisms that effectively integrate and contextualize both offline and online data streams are required. We therefore outline a blueprint for a new model, the Community-Centered Exploration, Engagement, and Evaluation system. It draws on lessons learned from integrated epidemiological surveillance systems that merge multiple data streams. Such an approach can help detect and mitigate potential information harms, integrating community participation and response at its core. This community-driven model is designed to counteract the growing public distrust across a range of issues including public health, election integrity and climate.</p>","PeriodicalId":19074,"journal":{"name":"Nature Human Behaviour","volume":"126 1","pages":""},"PeriodicalIF":21.4000,"publicationDate":"2025-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Nature Human Behaviour","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1038/s41562-025-02233-2","RegionNum":1,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"MULTIDISCIPLINARY SCIENCES","Score":null,"Total":0}
引用次数: 0
Abstract
Various characteristics of contemporary information ecosystems, including types of dangerous speech (hate speech and misinformation), affordances such as algorithmic targeting and structural barriers such as paywalls, are potentially causing harms to different communities. The current focus by practitioners on ‘social listening’ as the primary mechanism for detecting these harms is flawed, and we argue that mechanisms that effectively integrate and contextualize both offline and online data streams are required. We therefore outline a blueprint for a new model, the Community-Centered Exploration, Engagement, and Evaluation system. It draws on lessons learned from integrated epidemiological surveillance systems that merge multiple data streams. Such an approach can help detect and mitigate potential information harms, integrating community participation and response at its core. This community-driven model is designed to counteract the growing public distrust across a range of issues including public health, election integrity and climate.
期刊介绍:
Nature Human Behaviour is a journal that focuses on publishing research of outstanding significance into any aspect of human behavior.The research can cover various areas such as psychological, biological, and social bases of human behavior.It also includes the study of origins, development, and disorders related to human behavior.The primary aim of the journal is to increase the visibility of research in the field and enhance its societal reach and impact.