{"title":"Applying user experience strategies to enhance an NHS library space.","authors":"Dominic Gilroy, Bethany Tapster","doi":"10.1111/hir.12574","DOIUrl":null,"url":null,"abstract":"<p><p>This study explores the application of user experience (UX) strategies to enhance the learning environment within the Leeds General Infirmary Library, part of the Leeds Teaching Hospitals NHS Trust. Despite the growing importance of UX in digital services and academic libraries, its adoption in health libraries has been limited. This paper details the implementation of three UX techniques-Graffiti walls, observations and behavioural mapping, and love and breakup letters-adapted from Andy Priestner's toolkit. The findings highlight user preferences and behaviours, leading to practical, low-cost improvements in the library space. The study underscores the value of UX methodologies in optimising library services to better meet user needs, even in resource-limited settings.</p>","PeriodicalId":47580,"journal":{"name":"Health Information and Libraries Journal","volume":" ","pages":""},"PeriodicalIF":2.2000,"publicationDate":"2025-06-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Health Information and Libraries Journal","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1111/hir.12574","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0
Abstract
This study explores the application of user experience (UX) strategies to enhance the learning environment within the Leeds General Infirmary Library, part of the Leeds Teaching Hospitals NHS Trust. Despite the growing importance of UX in digital services and academic libraries, its adoption in health libraries has been limited. This paper details the implementation of three UX techniques-Graffiti walls, observations and behavioural mapping, and love and breakup letters-adapted from Andy Priestner's toolkit. The findings highlight user preferences and behaviours, leading to practical, low-cost improvements in the library space. The study underscores the value of UX methodologies in optimising library services to better meet user needs, even in resource-limited settings.
期刊介绍：
Health Information and Libraries Journal (HILJ) provides practitioners, researchers, and students in library and health professions an international and interdisciplinary forum. Its objectives are to encourage discussion and to disseminate developments at the frontiers of information management and libraries. A major focus is communicating practices that are evidence based both in managing information and in supporting health care. The Journal encompasses: - Identifying health information needs and uses - Managing programmes and services in the changing health environment - Information technology and applications in health - Educating and training health information professionals - Outreach to health user groups
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