Perception du lieu et du temps d’attente à l’hôpital de jour d’oncologie : regards croisés patients/soignants

IF 0.4 4区心理学 Q4 PSYCHOLOGY, MULTIDISCIPLINARY

Psychologie Francaise Pub Date : 2025-06-01 DOI:10.1016/j.psfr.2024.08.003

J. Vienne, J.-M. Coq

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Abstract

Aims

By favouring outpatient care, the French health care system is moving towards a reduction in the length of hospitalization for cancer patients. It therefore seems essential to examine the quality of welcome through the perception of waiting time and place among patients and professionals in oncology day hospitals.

Procedure

We conducted semi-structured interviews twenty-five patients suffer from digestive cancer in day hospital and seven professionals working in the same department. The interviews were analysed with thematic analysis method to highlight subjects’ experiences of their welcome's perception.

Results

The results showed that patients’ perception of waiting time was largely heterogeneous, while their perception of welcome and place varied mainly according to whether they were patients or professionals. While the absence of a direct reception area does not seem to affect patients, it does have a negative impact on the work of professionals, who are solicited by patients and interrupted in their work.

Conclusion

Welcome plays an essential function in the relation between patients and professionals. We observe that the professionals have an ideal of welcome to ease the patient's waiting time. Moreover, the welcome's place is also a central element of medical care because it contributes at the care and well-being of the patient.

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肿瘤日间医院的等候地点与时间感知：患者与护理人员的交叉观察

通过支持门诊治疗，法国医疗保健系统正在朝着减少癌症患者住院时间的方向发展。因此，通过肿瘤日间医院患者和专业人员对等待时间和地点的感知来检查欢迎的质量似乎至关重要。我们对25例日间医院消化道癌患者和7名在同一科室工作的专业人员进行了半结构化访谈。访谈采用主题分析方法进行分析，以突出受试者对他们的欢迎感知的体验。结果患者对候诊时间的感知存在较大异质性，而对候诊时间和候诊地点的感知主要因患者和专业人员而异。虽然没有直接接待区似乎对患者没有影响，但它确实对专业人员的工作产生了负面影响，他们受到患者的请求，在工作中被打断。结论欢迎在医患关系中起着至关重要的作用。我们观察到，专业人士有一个理想的欢迎，以减轻病人的等待时间。此外，接待处也是医疗保健的一个中心要素，因为它有助于病人的护理和福祉。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Psychologie Francaise PSYCHOLOGY, MULTIDISCIPLINARY-

CiteScore

0.90

自引率

0.00%

发文量

期刊介绍： Psychologie française is the official organ of Société française de psychologie. It publishes original articles, most of the time within thematic issues. Considered as a reference publication, which covers all fields of psychology, its contents are used for tuition.