A qualitative exploration of parents and their children's uses and gratifications of ChatGPT

IF 1.7 3区社会学 Q2 FAMILY STUDIES

Family Relations Pub Date : 2025-03-24 DOI:10.1111/fare.13171

Shirley Zhang, Jennica Li, Bengisu Cagiltay, Heather Kirkorian, Bilge Mutlu, Kassem Fawaz

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引用次数: 0

Abstract

Objective

This Emerging Ideas report explores families' (parents and their children) uses and gratification for ChatGPT.

Background

Generative artificial intelligence–based conversational agents, such as ChatGPT, can be used to accomplish a variety of tasks, yet little is known about how and why parents and their children may use these technologies.

Methods

We conducted semistructured qualitative and exploratory interviews with 12 U.S.-based families that had experience sharing a ChatGPT account. Families were recruited using social media advertisements, and at least one child and one parent joined the interview. We asked families about what they used ChatGPT for and why they used the platform.

Results

Families reported four main motivators for using ChatGPT: (a) information seeking, (b) enhancing productivity, (c) entertainment, and (d) social bonding. Potential barriers to use included concerns about (a) ChatGPT's credibility and capabilities, (b) being less familiar with using ChatGPT, (c) the platform's ethical implications, and (d) possible privacy risks.

Conclusion

Families use ChatGPT for various purposes, but their uses and gratifications sometimes may differ depending on their perceptions of and experiences with the platform.

Implications

Our findings suggest that with some improvements, ChatGPT has the potential to be a useful tool for both individual and shared use in families.

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父母及其子女对ChatGPT的使用和满足的定性探索

本报告探讨了家庭（父母和孩子）对ChatGPT的使用和满足。基于生成式人工智能的会话代理，如ChatGPT，可用于完成各种任务，但很少有人知道父母和他们的孩子如何以及为什么会使用这些技术。方法采用半结构化的定性和探索性访谈方法对12名美国学生进行访谈有共享ChatGPT帐户经验的家庭。这些家庭是通过社交媒体广告招募的，至少有一个孩子和一个家长参加了采访。我们询问了一些家庭他们使用ChatGPT的目的以及他们使用这个平台的原因。结果家庭报告了使用ChatGPT的四个主要动机：(a)寻求信息，(b)提高生产力，(c)娱乐和(d)社会联系。潜在的使用障碍包括对(a) ChatGPT的可信度和能力的担忧，(b)对使用ChatGPT不太熟悉，(c)平台的道德影响，以及(d)可能的隐私风险。家庭出于各种目的使用ChatGPT，但他们的使用和满意度有时会因他们对平台的看法和体验而有所不同。我们的研究结果表明，经过一些改进，ChatGPT有可能成为个人和家庭共享使用的有用工具。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Family Relations Multiple-

CiteScore

3.40

自引率

13.60%

发文量

164

期刊介绍： A premier, applied journal of family studies, Family Relations is mandatory reading for family scholars and all professionals who work with families, including: family practitioners, educators, marriage and family therapists, researchers, and social policy specialists. The journal"s content emphasizes family research with implications for intervention, education, and public policy, always publishing original, innovative and interdisciplinary works with specific recommendations for practice.