Practice Note: “I'm Sorry”, Said ChatGPT: Without a Self and Without Remorse—Useful for Conflict Resolution Nonetheless? A Case Study on Apologies in Mediation
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Abstract
In this case study of a conversation with ChatGPT on the dynamics of apologies in mediation in general – and also about the dynamic of apologies within our conversation – I present my preliminary reflections on the potential and the limitations of using AI as a practitioner and teacher of conflict resolution: Does talking to a chatbot satisfy the expectation of a cognitively interesting (even inspiring) and factually appropriate exchange on a professional level? Does the communication as a process fulfill basic requirements to a useful professional exchange? From the analysis of this case and based on excerpts of the exchange, it seems reasonable to expect the possibility of a fairly meaningful and interesting exchange on relevant professional topics in conflict resolution – as long as one is willing and able to apply what I would term the “Triple P in dealing with ChatGPT”: Precision, proficiency, and perseverance.
期刊介绍：
Conflict Resolution Quarterly publishes quality scholarship on relationships between theory, research, and practice in the conflict management and dispute resolution field to promote more effective professional applications. A defining focus of the journal is the relationships among theory, research, and practice. Articles address the implications of theory for practice and research directions, how research can better inform practice, and how research can contribute to theory development with important implications for practice. Articles also focus on all aspects of the conflict resolution process and context with primary focus on the behavior, role, and impact of third parties in effectively handling conflict.
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