Dual effects of AI-enabled job non-routinization on creativity: The moderating role of tacit knowledge awareness

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research Pub Date : 2025-06-03 DOI:10.1016/j.jbusres.2025.115482

Dan Zhao , Ningyu Tang , Shenyang Hai , Lijing Zhao

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引用次数: 0

Abstract

The application of artificial intelligence (AI)-enabled systems to the workforce has changed job content by reducing routinization and set procedures, making employee creativity increasingly essential for effective adaptation. However, our understanding of when and why employees leverage creativity in response to AI-enabled job characteristics remains limited. We identify AI-enabled job non-routinization (AI-JN) as a key new aspect of AI-enabled job characteristics by integrating the technology affordance perspective with job non-routinization literature. Additionally, we explore the influence of AI-JN on proactive and responsive creativity using the transactional theory of stress and challenge–hindrance appraisal framework. Our findings indicate that challenge appraisals of AI-JN foster proactive creativity, whereas hindrance appraisals trigger responsive creativity. We also identify tacit knowledge awareness as a moderator that amplifies challenge appraisals and attenuates hindrance appraisals of AI-JN, thereby influencing the corresponding creativity. Implications for practice and future research are discussed.

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人工智能工作非常规化对创造力的双重影响：隐性知识意识的调节作用

人工智能（AI）系统在劳动力中的应用，通过减少常规化和固定程序，改变了工作内容，使员工的创造力对有效适应变得越来越重要。然而，我们对员工何时以及为何利用创造力来应对人工智能支持的工作特征的理解仍然有限。通过将技术支持视角与工作非常规化文献相结合，我们将人工智能支持的工作非常规化（AI-JN）确定为人工智能支持的工作特征的一个关键新方面。此外，我们利用压力和挑战-障碍评估框架的交易理论探讨了AI-JN对主动性和响应性创造力的影响。我们的研究结果表明，AI-JN的挑战评估促进了主动性创造力，而障碍评估则引发了响应性创造力。我们还发现隐性知识意识是一个调节因子，它放大了AI-JN的挑战评估和减弱了障碍评估，从而影响了相应的创造力。讨论了对实践和未来研究的启示。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Business Research BUSINESS-

CiteScore

20.30

自引率

10.60%

发文量

956

期刊介绍： The Journal of Business Research aims to publish research that is rigorous, relevant, and potentially impactful. It examines a wide variety of business decision contexts, processes, and activities, developing insights that are meaningful for theory, practice, and/or society at large. The research is intended to generate meaningful debates in academia and practice, that are thought provoking and have the potential to make a difference to conceptual thinking and/or practice. The Journal is published for a broad range of stakeholders, including scholars, researchers, executives, and policy makers. It aids the application of its research to practical situations and theoretical findings to the reality of the business world as well as to society. The Journal is abstracted and indexed in several databases, including Social Sciences Citation Index, ANBAR, Current Contents, Management Contents, Management Literature in Brief, PsycINFO, Information Service, RePEc, Academic Journal Guide, ABI/Inform, INSPEC, etc.