The impact of hotel job stress on psychological contracts and proactive behavior: The moderating role of cynicism

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-06-02 DOI:10.1016/j.ijhm.2025.104299

Peihua Zhou , Jian Ming Luo , Hong Chen

引用次数: 0

Abstract

Job pressure in hotels is increasing daily and is an important factor affecting employee behaviour and organisational performance. This study discusses the impact of hotel job stress on psychological contracts (PC) and proactive behaviour and introduces the concept of cynicism as a moderating variable. For this purpose, structural equation modelling was applied to analyse the questionnaire data collected from 389 hotel employees. Research results indicate that job stress has a negative effect on psychological contracts and proactive behaviour, whilst PC has a positive effect on proactive behaviour. Additionally, cynicism can negatively regulate the relationship between PC and proactive behaviour. This study provides practical and theoretical suggestions for organisational leaders and managers.

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酒店工作压力对心理契约和主动行为的影响：犬儒主义的调节作用

酒店的工作压力日益增加，是影响员工行为和组织绩效的重要因素。本研究探讨了酒店工作压力对心理契约（PC）和主动行为的影响，并引入了玩世不恭的概念作为调节变量。为此，采用结构方程模型对389名酒店员工的问卷数据进行分析。研究结果表明，工作压力对心理契约和主动行为有负向影响，而PC对主动行为有正向影响。此外，犬儒主义可以负向调节PC与主动行为之间的关系。本研究为组织领导者和管理者提供了实践和理论建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.