Perceptions of healthcare workers about medical errors: A cross-sectional study in a tertiary hospital in Jordan.

Rania Ali Albsoul, Muhammad Ahmed Alshyyab, Luay Abdallah, Ghaleb Naser Eskeiker, Yazan Faisal Al-Bukhari, Rahmeh Al-Asmar, Mohammad Aljahalin, Gerard FitzGerald, Abdel-Hady El-Gilany
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Abstract

BackgroundPatient safety is a global public health issue. It aims to reduce medical errors to ensure patients' health and achieve the best possible outcomes.PurposeThis study aims to examine the perceptions of healthcare workers about medical errors in a tertiary hospital in Jordan.Methodology/approachThe descriptive-analytical cross-sectional study included 246 healthcare workers in a tertiary hospital in Jordan. Systematic random sampling technique was used to select the participants. Data were collected using a questionnaire that was used in previous literature. The Statistical Package for the Social Sciences Software (SPSS), version 27, was used to analyze the data. Descriptive and inferential statistics were used to address research objectives.ResultsThe majority of the participants were females and had a bachelor's degree. Human error, lack of resources and failure of the communication system were the most frequently reported causes of errors (38.2%, 32.5%, and 30.0%, respectively). The findings show that disclosure of patient errors was perceived by 78% of the participants as a method to reduce the effect of medical errors on patient health. Raising awareness and training were perceived as the most impactful way in which hospitals could reduce medical errors. Reporting errors was stated by 52% of the respondents as a method to deal with medical errors. However, the commonest barriers to reporting errors were identified as culture (38.2%) and a long complicated process of errors reporting (28.9%). The emergency department was reported as the commonest place for medical errors occurrence.ConclusionThe findings revealed the experience of a Jordanian hospital regarding medical errors. Healthcare organizations and policymakers can utilize the findings presented in this paper to reduce medical errors, therefore promoting quality healthcare and patient safety.

卫生保健工作者对医疗差错的看法:约旦一家三级医院的横断面研究。
患者安全是一个全球性的公共卫生问题。它旨在减少医疗差错,以确保患者的健康,并取得最好的结果。目的:本研究旨在调查约旦一家三级医院医护人员对医疗差错的看法。方法/方法描述性分析横断面研究包括约旦一家三级医院的246名医护人员。采用系统随机抽样方法对研究对象进行选择。数据收集使用问卷调查,在以前的文献中使用。使用社会科学统计软件包软件(SPSS)第27版对数据进行分析。描述性统计和推断性统计用于解决研究目标。结果参与者以本科以上学历的女性居多。人为错误、缺乏资源和通信系统故障是报告中最常见的错误原因(分别为38.2%、32.5%和30.0%)。研究结果表明,78%的参与者认为披露患者错误是减少医疗错误对患者健康影响的一种方法。提高认识和培训被认为是医院减少医疗差错的最有效方式。52%的受访者表示,报告错误是处理医疗错误的一种方法。然而,报告错误最常见的障碍被认为是文化(38.2%)和错误报告的漫长复杂过程(28.9%)。据报道,急诊科是发生医疗事故最常见的地方。结论研究结果揭示了约旦一家医院处理医疗差错的经验。医疗保健组织和政策制定者可以利用本文提出的发现来减少医疗错误,从而提高医疗质量和患者安全。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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