Intelligent technologies, governments, and citizens: An overview of benefits and opportunities and challenges and risks

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly Pub Date : 2025-05-23 DOI:10.1016/j.giq.2025.102036

Mila Gasco-Hernandez , David Valle-Cruz

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引用次数: 0

Abstract

Intelligent technologies, such as artificial intelligence, are set to impact society, industries, and governments by changing organizational processes and interactions between citizens and organizations as well as by increasing economic, social, and political opportunities and risks. Although academia is closely following these trends, more research is needed to delve into the details of how different types of intelligent technologies shape the way government organizations around the world operate and to provide insights based on empirical evidence. This introductory article to the Special Issue “Intelligent Technologies, Governments, and Citizens”, which includes the best papers presented at the 23rd Annual International Conference on Digital Government Research (dg.o 2022), aims to understand the opportunities and benefits as well as the challenges and risks associated with the implementation of intelligent technologies in government organizations. The ultimate goal of the article is to propose some ideas that contribute to the conversation about the use of intelligent technologies in government and that, therefore, add to the ongoing research agenda on this topic.

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智能技术、政府和公民：利益、机遇、挑战和风险概述

智能技术，如人工智能，将通过改变组织流程和公民与组织之间的互动，以及通过增加经济、社会和政治机会和风险，来影响社会、行业和政府。尽管学术界正在密切关注这些趋势，但需要更多的研究来深入研究不同类型的智能技术如何影响世界各地政府组织的运作方式，并提供基于经验证据的见解。本文是特刊“智能技术、政府和公民”的介绍性文章，其中包括第23届国际数字政府研究年会上发表的最佳论文。O 2022)，旨在了解在政府组织中实施智能技术的机会和利益以及挑战和风险。本文的最终目标是提出一些想法，有助于讨论在政府中使用智能技术，从而增加对该主题的正在进行的研究议程。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Government Information Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

15.70

自引率

16.70%

发文量

106

期刊介绍： Government Information Quarterly (GIQ) delves into the convergence of policy, information technology, government, and the public. It explores the impact of policies on government information flows, the role of technology in innovative government services, and the dynamic between citizens and governing bodies in the digital age. GIQ serves as a premier journal, disseminating high-quality research and insights that bridge the realms of policy, information technology, government, and public engagement.