Impact of digital technology affordance on organizational resilience: An ambidextrous innovation perspective using a mixed-methods approach

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research Pub Date : 2025-05-19 DOI:10.1016/j.jbusres.2025.115450

Yuan Sun , Saiya Mou , Mengyi Zhu , Anand Jeyaraj

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Abstract

Digital technology is crucial for modern organizations. Ambidexterity theory explains the mechanisms by which digital technology affordance influences organizational resilience. We adopted a mixed-methods approach to examine the relationships between affordance and resilience. The quantitative study examined the impact of digital technology affordance on organizational resilience, the mediating role of ambidextrous innovation, and moderating the mediating effects of firm age based on 477 valid questionnaires in Chinese manufacturing companies that used digital technology under COVID-19. The qualitative study, through interviews with top managers of three manufacturing firms that successfully navigated adversity with digital technology affordance during COVID-19, validated and complemented the quantitative findings. The study finds that digital technology affordance positively impacts organizational resilience mediated by ambidextrous innovation. The conditional indirect effect of firm age is not significant. The balance and complementarity between exploratory and exploitative innovation is crucial for manufacturing firms to adapt to environmental variability, which helps leverage digital technologies to enhance organizational resilience.

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数字技术提供对组织弹性的影响：使用混合方法的双灵巧创新视角

数字技术对现代组织至关重要。双元理论解释了数字技术提供影响组织弹性的机制。我们采用了一种混合方法来研究供给性和弹性之间的关系。基于新冠肺炎疫情下使用数字技术的中国制造业企业的477份有效问卷，定量研究了数字技术支持对组织弹性的影响、双灵巧创新的中介作用以及企业年龄的调节作用。定性研究通过采访三家制造企业的高管，验证并补充了定量研究结果，这些企业在2019冠状病毒病期间成功地利用数字技术抵御了逆境。研究发现，数字技术提供正向影响双灵巧创新介导的组织弹性。企业年龄的条件间接效应不显著。探索性创新和开发性创新之间的平衡和互补对于制造企业适应环境变异性至关重要，这有助于利用数字技术增强组织弹性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Business Research BUSINESS-

CiteScore

20.30

自引率

10.60%

发文量

956

期刊介绍： The Journal of Business Research aims to publish research that is rigorous, relevant, and potentially impactful. It examines a wide variety of business decision contexts, processes, and activities, developing insights that are meaningful for theory, practice, and/or society at large. The research is intended to generate meaningful debates in academia and practice, that are thought provoking and have the potential to make a difference to conceptual thinking and/or practice. The Journal is published for a broad range of stakeholders, including scholars, researchers, executives, and policy makers. It aids the application of its research to practical situations and theoretical findings to the reality of the business world as well as to society. The Journal is abstracted and indexed in several databases, including Social Sciences Citation Index, ANBAR, Current Contents, Management Contents, Management Literature in Brief, PsycINFO, Information Service, RePEc, Academic Journal Guide, ABI/Inform, INSPEC, etc.