Musical Visit project: satisfaction of companions of outpatient pediatric patients.

Abstract

Objective: To assess the level of satisfaction among the companions of children awaiting elective medical care due to their participation in a Musical Visit project.

Method: A quasi-experimental study with independent samples, conducted with companions of children awaiting outpatient care at a university hospital in Maranhão, Brazil, between January and April 2022. The participants were divided into two groups: exposed to the project (n=163) and control (n=163). All participants completed a Likert-type questionnaire assessing satisfaction regarding structure, comfort, hygiene, organization, waiting time for consultations and exams, and trust in the service. The exposed group also evaluated the Musical Visit project. Descriptive statistical analysis was performed, and the groups were compared using Chi-square and Fisher's exact tests.

Results: Satisfaction did not differ between groups for most of the items evaluated; however, waiting time for consultation and comfort in the office showed lower satisfaction in the exposed group (p<0.05). The ratings for the project were high (9.6±1.2).

Conclusion: Both groups showed positive levels of satisfaction; however, regarding participation in the project, there was no difference in most of the evaluated items. Waiting time and comfort in the environment are aspects that require attention and improvement.