Workplace violence against emergency physicians: A cross-sectional study on the role of communication skills.

IF 2.3 Q3 EMERGENCY MEDICINE

Turkish Journal of Emergency Medicine Pub Date : 2025-04-01 DOI:10.4103/tjem.tjem_215_24

Mehmet Selim Karpınar, Gülden Hakverdi, S Ayhan Çalışkan

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引用次数: 0

Abstract

Objectives: Workplace violence (WPV) is a critical issue affecting healthcare professionals, posing significant risks to their safety and well-being. This study investigates WPV among emergency physicians in Türkiye, examining the relationship between WPV and physicians' communication skills.

Methods: A cross-sectional study was conducted from March to June 2023, involving 63 emergency physicians recruited through a convenience sampling method. Participants completed an online survey that included demographic questions, the Turkish version of the Health Professionals Communication Skills Scale (HP-CSS-TR), and self-evaluation items on communication skills.

Results: The findings revealed high WPV prevalence, with 85.7% of participants reporting verbal aggression during their residency and 90.5% during their specialty period. Physical violence was reported by 31.7% of participants during residency and 27.0% during their specialty period. Participants' HP-CSS-TR scores averaged 86.08, indicating relatively high communication skills. No significant relationships were found between HP-CSS-TR scores and demographic characteristics such as gender, age, or years of experience. A moderate positive correlation was observed between participants' self-evaluations and their HP-CSS-TR scores in the dimensions of empathy and respect, suggesting alignment between perceived and actual communication skills in these areas. Weak correlations were found in informative communication and social skills, highlighting areas for improvement in communication training programs.

Conclusions: This study highlights the critical issue of WPV against emergency physicians and its association with communication skills, emphasizing the complexities of high-stress environments such as emergency departments. It underscores the need for continued research and systemic interventions to enhance workplace safety and the well-being of healthcare professionals.

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针对急诊医生的工作场所暴力：沟通技巧作用的横断面研究

目标：工作场所暴力是影响保健专业人员的一个关键问题，对他们的安全和福祉构成重大风险。本研究调查基耶省急诊科医师的沟通技巧，探讨沟通技巧与医师沟通技巧的关系。方法：采用横断面研究方法，于2023年3月至6月，采用方便抽样方法招募急诊医师63名。参与者完成了一项在线调查，其中包括人口统计问题、土耳其版卫生专业人员沟通技巧量表（HP-CSS-TR）和沟通技巧自我评估项目。结果：调查结果显示言语攻击的发生率较高，85.7%的参与者在住院期间报告了言语攻击，90.5%的参与者在专科期间报告了言语攻击。31.7%的参与者在住院期间报告了身体暴力，27.0%的参与者在专业期间报告了身体暴力。参与者的HP-CSS-TR平均得分为86.08分，显示出较高的沟通能力。HP-CSS-TR评分与人口统计学特征（如性别、年龄或工作年限）之间没有明显的关系。在共情和尊重两个维度上，被试自我评价与HP-CSS-TR得分呈中等正相关，表明在这些领域中感知到的沟通技巧与实际沟通技巧是一致的。在信息沟通和社交技能方面发现了弱相关性，突出了沟通培训计划有待改进的领域。结论：本研究强调了WPV对急诊医生的关键问题及其与沟通技巧的关系，强调了急诊科等高压力环境的复杂性。它强调需要继续进行研究和系统干预，以加强工作场所安全和保健专业人员的福祉。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Turkish Journal of Emergency Medicine EMERGENCY MEDICINE-

CiteScore

1.70

自引率

0.00%

发文量

审稿时长

22 weeks

期刊介绍： The Turkish Journal of Emergency Medicine (Turk J Emerg Med) is an International, peer-reviewed, open-access journal that publishes clinical and experimental trials, case reports, invited reviews, case images, letters to the Editor, and interesting research conducted in all fields of Emergency Medicine. The Journal is the official scientific publication of the Emergency Medicine Association of Turkey (EMAT) and is printed four times a year, in January, April, July and October. The language of the journal is English. The Journal is based on independent and unbiased double-blinded peer-reviewed principles. Only unpublished papers that are not under review for publication elsewhere can be submitted. The authors are responsible for the scientific content of the material to be published. The Turkish Journal of Emergency Medicine reserves the right to request any research materials on which the paper is based. The Editorial Board of the Turkish Journal of Emergency Medicine and the Publisher adheres to the principles of the International Council of Medical Journal Editors, the World Association of Medical Editors, the Council of Science Editors, the Committee on Publication Ethics, the US National Library of Medicine, the US Office of Research Integrity, the European Association of Science Editors, and the International Society of Managing and Technical Editors.