{"title":"Quality Indicators in Community Mental Health Services: A Scoping Review.","authors":"Vishnu Mangalamchery, M Vaseel, N A Uvais","doi":"10.4088/PCC.24r03859","DOIUrl":null,"url":null,"abstract":"<p><p><b>Objective:</b> To explore quality indicators in community mental health services.</p><p><p><b>Evidence Review:</b> The PubMed and Scopus electronic databases were searched using the keywords (\"quality indicators\" OR \"quality measurement\" OR \"quality standards\") AND (\"community mental health\" OR \"community mental health services\" OR \"community mental health care\"). No date limits were imposed, and studies were restricted to those available in English. A total of 10 studies were reviewed, comprising original research and review articles. Inclusion criteria encompassed studies investigating quality of community mental health services irrespective of study design or intervention type.</p><p><p><b>Findings:</b> Findings revealed patient-level quality indicators (access to health care services, continuity of care, regular contact with health care providers, coordination of care, continuity of care, communication among staff, and the need for regular staff), staff-level quality indicators (minimal staff turnover, implementation of clinical and treatment guidelines, staff behavior, and regular training of staff), community-level quality indicators (comprehensiveness of support services, the level of community's understanding of mental health, involvement of local communities, and employment rates of people with mental health disorders), and structural-level quality indicators (physical facilities and their conditions, the availability of specialized treatments, and having a diverse range of services).</p><p><p><b>Conclusions and Relevance:</b> The findings highlight the importance of assessing and improving the quality of mental health services. A thorough evaluation requires a multilevel strategy that considers various indicators, including community, staff, patient, and structural factors. By addressing these diverse variables, mental health services can enhance the quality of care provided, ultimately improving the mental health outcomes of the populations they serve.</p><p><p><i>Prim Care Companion CNS Disord 2025;27(2):24r03859</i>.</p><p><p>\n <i>Author affiliations are listed at the end of this article.</i>\n </p>","PeriodicalId":22814,"journal":{"name":"The primary care companion for CNS disorders","volume":"27 2","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2025-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"The primary care companion for CNS disorders","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4088/PCC.24r03859","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Medicine","Score":null,"Total":0}
引用次数: 0
Abstract
Objective: To explore quality indicators in community mental health services.
Evidence Review: The PubMed and Scopus electronic databases were searched using the keywords ("quality indicators" OR "quality measurement" OR "quality standards") AND ("community mental health" OR "community mental health services" OR "community mental health care"). No date limits were imposed, and studies were restricted to those available in English. A total of 10 studies were reviewed, comprising original research and review articles. Inclusion criteria encompassed studies investigating quality of community mental health services irrespective of study design or intervention type.
Findings: Findings revealed patient-level quality indicators (access to health care services, continuity of care, regular contact with health care providers, coordination of care, continuity of care, communication among staff, and the need for regular staff), staff-level quality indicators (minimal staff turnover, implementation of clinical and treatment guidelines, staff behavior, and regular training of staff), community-level quality indicators (comprehensiveness of support services, the level of community's understanding of mental health, involvement of local communities, and employment rates of people with mental health disorders), and structural-level quality indicators (physical facilities and their conditions, the availability of specialized treatments, and having a diverse range of services).
Conclusions and Relevance: The findings highlight the importance of assessing and improving the quality of mental health services. A thorough evaluation requires a multilevel strategy that considers various indicators, including community, staff, patient, and structural factors. By addressing these diverse variables, mental health services can enhance the quality of care provided, ultimately improving the mental health outcomes of the populations they serve.
Prim Care Companion CNS Disord 2025;27(2):24r03859.
Author affiliations are listed at the end of this article.
期刊介绍：
Founded in 1998, The Primary Care Companion for CNS Disorders (ISSN 2155-7780), formerly The Primary Care Companion to The Journal of Clinical Psychiatry, is an international, peer-reviewed, online-only journal, and its articles are indexed by the National Library of Medicine. PCC seeks to advance the clinical expertise of primary care physicians and other health care professionals who treat patients with mental and neurologic illnesses. PCC publishes research from disciplines such as medicine, nursing, pharmacy, and psychology, especially as it pertains to integrated delivery systems and interdisciplinary collaboration. PCC focuses on providing information of direct clinical utility and giving a voice to clinician researchers. Practice-based research from individuals and groups with clinical expertise is particularly welcome. Pertinent manuscript types include: -Original research -Systematic reviews -Meta-analyses -Case reports and series -Commenting letters to the editor Articles published in PCC typically cover attention-deficit/hyperactivity disorder, depression, bipolar disorder, anxiety, addiction, sleep disorders, pain, Alzheimer’s disease, multiple sclerosis, and Parkinson’s disease.
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