[On the impact of general practitioner satisfaction with one's own work upon quality of interaction with patients under medical care provision].

Abstract

Within the framework of research project on studying job satisfaction among general practitioners in Moscow medical organizations, studies have been expanded to analyze the Job Satisfaction factor across 7 components characterizing job satisfaction of physicians. The new data was obtained concerning impact of different levels of the indicator on quality of interaction with patients.The purpose of the study was to develop methodological techniques of studying factors of satisfaction with the work by general practitioners determining quality of interaction with patients and their satisfaction with provided medical care.The method of parallel survey of primary care physicians of Moscow medical organizations (n=340) and patients (n=394) who visited physician at least once in previous 12 months was applied for one-time assessment of their opinion. The sociological survey was applied using validated Russian version of international psycho-social questionnaire COPSOQ III (Long version), adapted for health workers, and standardized international questionnaire EUROPEP to assess patient satisfaction with provided medical care (in 20222023). The non-parametric Kraskel-Wallis test was used to compare the groups (level of statistical significance p0.05).The results of the study confirmed the reliable correlation of low quality interaction with patients on the part of the physician (p0.0001) in comparison groups of job satisfaction by levels Low Normal, Low High and in the groups Normal High. The compared indicators had statistically significant differences (p=0.0001).It is demonstrated that satisfaction of general practitioners with their work is an influence factor for quality of interaction and patient satisfaction with medical care provided, determining important component in achieving patient satisfaction and improving quality of medical care in patient-oriented model of health care.