Satisfaction of Caregivers of Patients With Cleft Lip-Palate at the Khoula Hospital Cleft Center.

Abstract

Existing literature has explored the perspectives of parents of children with cleft lip and/or palate; however, there is a lack of studies addressing parental satisfaction within the Khoula Hospital health care system. The aim of this study was to assess caregiver satisfaction with the cleft care services at Khoula Hospital. A qualitative, questionnaire-based study was distributed to caregivers of children born with cleft lip and/or palate who underwent surgical repair between 2010 and 2024. The study was conducted at the comprehensive cleft center at Khoula Hospital. A total of 797 caregivers participated in the study. Participants reported overall satisfaction with the general cleft care services, although many expressed a desire for the establishment of a combined clinic. Although most caregivers of children with cleft lip and/or palate expressed satisfaction with their children's care, those who were dissatisfied suggested feasible improvements that could enhance the involvement of parents as integral members of the craniofacial team, fostering a more constructive and positive partnership.