Alina Abidova, Pedro Alcântara da Silva, Sérgio Moreira
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引用次数: 0
Abstract
Objective: The aim of this research is to identify the main determinants of patients' confidence/trust in the emergency department (ED), the effects of these determinants on confidence/trust in the ED and potential mediators in this regard.
Results: Through satisfaction, the effect of doctors, perceived waiting time for triage, information about possible delays in receiving treatment or waiting times, and meeting expectations lead to confidence/trust in the ED by 66%, 61%, 61%, and 61% of the variation, while through perceived quality of healthcare (PQHC), the effect of privacy, doctors, accessibility and availability, perceived waiting time to be called back by the doctor after the examinations and/or tests, and meeting expectations lead to confidence/trust in the ED by 64%, 64%, 65%, 63%, and 65% of the variation, with statistically significant results (p < 0.01).
BMC Research NotesBiochemistry, Genetics and Molecular Biology-Biochemistry, Genetics and Molecular Biology (all)
CiteScore
3.60
自引率
0.00%
发文量
363
审稿时长
15 weeks
期刊介绍：
BMC Research Notes publishes scientifically valid research outputs that cannot be considered as full research or methodology articles. We support the research community across all scientific and clinical disciplines by providing an open access forum for sharing data and useful information; this includes, but is not limited to, updates to previous work, additions to established methods, short publications, null results, research proposals and data management plans.
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