How and when does AI awareness affect hotel frontline employee’s Unethical Pro-organizational Behavior? Insights from two longitudinal studies

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-10 DOI:10.1016/j.ijhm.2025.104267

Shuai Zhou , Ni Yi

引用次数: 0

Abstract

Despite increasing recognition that Artificial Intelligence (AI) awareness significantly influences frontline hotel employees, little is known about whether, how, and under what conditions it impacts unethical pro-organizational behavior (UPB). Drawing on the Conservation of Resources theory, this study investigates how and when AI awareness influences UPB among hotel employees. Utilizing two longitudinal studies—a three-wave panel survey and a two-week diary study, our findings reveal that heightened AI awareness is strongly associated with increased job insecurity, which in turn drives a rise in UPB. Notably, challenge appraisal attenuates the effect of AI awareness on job insecurity, thereby reducing UPB, while ethical leadership weakens the link between job insecurity and UPB. This study provides actionable guidance for mitigating ethical risks and sustaining employee morale in AI-integrated hospitality settings.

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人工智能意识如何以及何时影响酒店一线员工的不道德亲组织行为？来自两项纵向研究的见解

尽管越来越多的人认识到人工智能（AI）意识会显著影响酒店一线员工，但人们对它是否、如何以及在什么条件下影响不道德的亲组织行为（UPB）知之甚少。本研究利用资源节约理论，探讨人工智能意识如何以及何时影响酒店员工的UPB。利用两项纵向研究——一项三波面板调查和一项为期两周的日记研究，我们的发现表明，人工智能意识的增强与工作不安全感的增加密切相关，这反过来又推动了UPB的上升。值得注意的是，挑战评估减弱了人工智能意识对工作不安全感的影响，从而降低了UPB，而道德领导削弱了工作不安全感与UPB之间的联系。本研究为在人工智能集成的酒店环境中减轻道德风险和维持员工士气提供了可操作的指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.