Hotel employee’s behavioral change in human–robot collaboration: Investigating the dual path toward event strength

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI:10.1016/j.ijhm.2025.104248

Tung-Ju Wu , Ruo-Xi Zhang , Weipeng Lin , Jia-Min Li

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引用次数: 0

Abstract

Understanding the working feelings and behavioral changes of hotel employees who collaborate with robots is an interesting and important issue. Therefore, we draw on event system theory (EST) to conceptualize human–robot collaboration (HRC) as an event that is relevant to hotel employees’ work life. Utilizing an experimental study (Study 1) and field research (Study 2), we consistently found that hotel employee’ perceived HRC event novelty, disruption, and criticality were all positively related to their job insecurity, which in turn positively predicted their learning behavior. Although we found a positive effect of HRC event novelty on workload in Study 1, the effect was negative in Study 2. Workload in turn positively predicted hotel employees’ subsequent work performance. In addition, duration and departmental dispersion moderated the effects of HRC event strength on hotel employee’ job insecurity and workload. This study also conducted another field survey (Study 3) to reconcile the unexpected mixed findings regarding the relationship between HRC event novelty and workload. The current research provides important and timely theoretical and practical insights into the implications of HRC for hotel employees.

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酒店员工在人机协作中的行为变化：事件强度的双路径研究

了解与机器人合作的酒店员工的工作感受和行为变化是一个有趣而重要的问题。因此，我们利用事件系统理论（EST）将人机协作（HRC）概念化为与酒店员工工作生活相关的事件。通过实验研究（研究1）和实地研究（研究2），我们一致发现酒店员工感知的HRC事件的新颖性、破坏性和关键性都与他们的工作不安全感呈正相关，而工作不安全感反过来又正向预测他们的学习行为。虽然我们在研究1中发现HRC事件新颖性对工作量有积极影响，但在研究2中发现这种影响是负的。工作量反过来正向预测酒店员工的后续工作绩效。持续时间和部门分散调节了HRC事件强度对酒店员工工作不安全感和工作量的影响。本研究还进行了另一项实地调查（研究3），以调和关于HRC事件新颖性与工作量之间关系的意外混合结果。目前的研究为酒店员工HRC的意义提供了重要而及时的理论和实践见解。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.