Balancing data privacy and social good: A framework for the AI generation of social and human services

Abstract

This brief note examines the dual impact of Internet-enabled technologies in public services to expand access to services while exposing gaps in data privacy protections in the United States. Both the opportunities and risks these technologies present for vulnerable populations are discussed. Emphasis is placed on the lack of a robust national data privacy law and the fragmented legal and ethical landscape that nonprofits providing social good must navigate. Recommendations are included to aid social service organizations in the creation of online data privacy practices.