Performance Optimization of the an Health Tourism Organization: An Integrated Approach Based on Resilience Engineering and Emotional Intelligence

IF 2.2 3区工程技术 Q3 ENGINEERING, MANUFACTURING

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-05-07 DOI:10.1002/hfm.70003

Homayoun Oghbatalab, Mahdi Hamid, Behnaz Salimi, Masoud Rabbani

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引用次数: 0

Abstract

Every year, health tourism organizations (HTOs) provide numerous patients worldwide with specialized or less costly medical services. Any crisis or uncertainty can have detrimental effects on the performance of these organizations, the behavior and emotions of staff, as well as the economy of the host country. Therefore, it is essential to evaluate the resilience of these organizations and the behavior of their staff in facing challenges and crises. In this study, we assessed the performance of an HTO in Tehran using resilience engineering and emotional intelligence indicators. The required data were collected using standard questionnaires, and data envelopment analysis was employed to study the performance of this HTO. Sensitivity analysis was applied to evaluate the performance of the HTO concerning each indicator. Finally, the strengths, weaknesses, opportunities, and threats matrix was applied to propose strategies aimed at enhancing the performance of the studied HTO.

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健康旅游组织绩效优化：基于弹性工程和情绪智力的综合方法

每年，健康旅游组织（HTOs）为世界各地的许多患者提供专业或较便宜的医疗服务。任何危机或不确定性都可能对这些组织的绩效、员工的行为和情绪以及东道国的经济产生不利影响。因此，评估这些组织的弹性及其员工在面对挑战和危机时的行为是至关重要的。在这项研究中，我们使用弹性工程和情商指标评估了德黑兰HTO的表现。采用标准问卷收集所需数据，并采用数据包络分析对该HTO的绩效进行研究。采用敏感性分析评价HTO在各指标上的表现。最后，利用优势、劣势、机会和威胁矩阵提出了提高HTO性能的策略。

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来源期刊

Human Factors and Ergonomics in Manufacturing & Service Industries 管理科学-工程：制造

CiteScore

5.20

自引率

8.30%

发文量

审稿时长

6.0 months

期刊介绍： The purpose of Human Factors and Ergonomics in Manufacturing & Service Industries is to facilitate discovery, integration, and application of scientific knowledge about human aspects of manufacturing, and to provide a forum for worldwide dissemination of such knowledge for its application and benefit to manufacturing industries. The journal covers a broad spectrum of ergonomics and human factors issues with a focus on the design, operation and management of contemporary manufacturing systems, both in the shop floor and office environments, in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. The inter- and cross-disciplinary nature of the journal allows for a wide scope of issues relevant to manufacturing system design and engineering, human resource management, social, organizational, safety, and health issues. Examples of specific subject areas of interest include: implementation of advanced manufacturing technology, human aspects of computer-aided design and engineering, work design, compensation and appraisal, selection training and education, labor-management relations, agile manufacturing and virtual companies, human factors in total quality management, prevention of work-related musculoskeletal disorders, ergonomics of workplace, equipment and tool design, ergonomics programs, guides and standards for industry, automation safety and robot systems, human skills development and knowledge enhancing technologies, reliability, and safety and worker health issues.