Chronocraft: unveiling enablers and overcoming barriers in Fintech-driven logistics and supply chain management in the digital era

Abstract

This study examines the factors that promote and impede the adoption of financial technology in supply chain management. Previous research about Fintech primarily focuses on Fintech's functions, without delivering a complete examination of enablers and barriers. This study fills this gap and draws from 37 experienced supply chain managers in US and UK who currently use Fintech to uncover three main drivers of fintech adoption: promoting business expansion (through cost reduction, enhanced customer satisfaction, technology upgrades, and innovation), ease of doing business (via streamlined processes and information access), and achieving a competitive edge (through improved efficiency, transparency, and risk management). Conversely, Significant barriers were found in human resources (cultural resistance, skill gaps, and training challenges), financial (high initial investment and training costs), technology (compatibility and integration issues, and awareness challenges), and external factors (stakeholder resistance and regulatory hurdles). By demonstrating how these elements interact, this study offers an advanced view of the Fintech adoption process and useful advice for businesses looking to maximize Fintech integration in their supply chains. The findings deliver novel academic value by providing a comprehensive framework for assessing the dynamics of the Fintech-driven supply chain, assisting in strategic decision-making, and directing further research.