Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change Pub Date : 2025-04-18 DOI:10.1016/j.techfore.2025.124143

Yumei Yang , Saqib Shamim , Alfredo De Massis , Dehua Gao

{"title":"Defensive routines as coping mechanisms against technostress: roles of digital leadership and employee goal orientation","authors":"Yumei Yang , Saqib Shamim , Alfredo De Massis , Dehua Gao","doi":"10.1016/j.techfore.2025.124143","DOIUrl":null,"url":null,"abstract":"<div><div>In today's workplace, the proliferation of digital technologies has transformed work tasks but also led to technostress. This stress, associated with technology use, negatively impacts employees' behavioral outcomes and performance. Despite these effects, research on coping strategies for technostress and mitigation methods for individuals and organizations remains limited. This study utilizes the transactional theory of stress and coping to analyze the process of technostress, specifically focusing on defensive routines as a coping mechanism and technology-enabled performance as an outcome. Additionally, the study draws on Job-Demand Resource model to examine two critical moderators: employees' goal orientations and digital leadership. To gather data, we collected multisource data from 221 salespeople and their line managers in Pakistan. The results demonstrate that defensive routines act as a mediator between technostress creators and technology-enabled performance. Furthermore, we found that digital leadership plays a buffering role, alleviating the negative impact of technostress creators on technology-enabled performance. This research significantly contributes to the existing theories on technostress and routine dynamics.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"216 ","pages":"Article 124143"},"PeriodicalIF":12.9000,"publicationDate":"2025-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Technological Forecasting and Social Change","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S004016252500174X","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}

引用次数: 0

Abstract

In today's workplace, the proliferation of digital technologies has transformed work tasks but also led to technostress. This stress, associated with technology use, negatively impacts employees' behavioral outcomes and performance. Despite these effects, research on coping strategies for technostress and mitigation methods for individuals and organizations remains limited. This study utilizes the transactional theory of stress and coping to analyze the process of technostress, specifically focusing on defensive routines as a coping mechanism and technology-enabled performance as an outcome. Additionally, the study draws on Job-Demand Resource model to examine two critical moderators: employees' goal orientations and digital leadership. To gather data, we collected multisource data from 221 salespeople and their line managers in Pakistan. The results demonstrate that defensive routines act as a mediator between technostress creators and technology-enabled performance. Furthermore, we found that digital leadership plays a buffering role, alleviating the negative impact of technostress creators on technology-enabled performance. This research significantly contributes to the existing theories on technostress and routine dynamics.

查看原文本刊更多论文

防御常规作为应对技术压力的机制：数字化领导与员工目标导向的作用

在今天的工作场所，数字技术的扩散已经改变了工作任务，但也导致了技术压力。这种与技术使用相关的压力对员工的行为结果和表现产生了负面影响。尽管有这些影响，但对个人和组织应对技术压力的策略和缓解方法的研究仍然有限。本研究运用压力与应对的交易理论来分析技术压力的过程，特别关注作为应对机制的防御行为和作为结果的技术使能表现。此外，本研究利用工作需求资源模型考察了两个关键的调节因素：员工目标导向和数字化领导。为了收集数据，我们从巴基斯坦的221名销售人员及其直线经理那里收集了多种来源的数据。结果表明，防御行为在技术压力创造者和技术支持绩效之间起中介作用。此外，我们发现数字领导具有缓冲作用，可以缓解技术压力创造者对技术支持绩效的负面影响。该研究对现有的技术应力和常规动力学理论有重要的贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Technological Forecasting and Social Change Multiple-

CiteScore

21.30

自引率

10.80%

发文量

813

期刊介绍： Technological Forecasting and Social Change is a prominent platform for individuals engaged in the methodology and application of technological forecasting and future studies as planning tools, exploring the interconnectedness of social, environmental, and technological factors. In addition to serving as a key forum for these discussions, we offer numerous benefits for authors, including complimentary PDFs, a generous copyright policy, exclusive discounts on Elsevier publications, and more.