The Impact of Quest-Based Feedback and Point-Based Feedback on Users' Emotions and Engagement

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior Pub Date : 2025-03-28 DOI:10.1016/j.chb.2025.108652

Vancaemelbecke C., Caroux L., Lemercier C.

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引用次数: 0

Abstract

Gamification has become a widely recognized concept within the domain of human-computer interaction. However, researchers have underscored concerns regarding the overreliance on points as game elements and argue that gamification should be differentiated from pointsification (i.e., the use of points, badges and leaderboards). To address this issue, we suggest a shift towards a holistic game-thinking approach. We conducted an experimental study (n=435 participants) to investigate the impact of point-based feedback (i.e., points as numerical values) and quest-based feedback (i.e., a quest incorporating points, levels and avatar) on emotional experience and engagement outcomes. No significant differences were found for emotions, engagement and cognitive load. Regarding user experience, quest-based feedback was rated as significantly more stimulating than elaborated feedback. Consequently, our findings do not conclusively support the effectiveness of either approach. Overall, this study contributes to the ongoing discourse surrounding the differentiation of points from gamification, and adds to understanding the impact of gamification on users' behavior.

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在人机交互领域，游戏化已成为一个广受认可的概念。然而，研究人员强调了过度依赖积分作为游戏元素的担忧，并认为游戏化应与积分化（即使用积分、徽章和排行榜）区分开来。为了解决这个问题，我们建议转向全面的游戏思维方法。我们进行了一项实验研究（参与人数为 435 人），调查基于积分的反馈（即积分作为数值）和基于任务的反馈（即任务包含积分、等级和头像）对情感体验和参与结果的影响。在情感、参与度和认知负荷方面没有发现明显差异。在用户体验方面，基于任务的反馈被评为比精心设计的反馈更有刺激性。因此，我们的研究结果并不能最终证明这两种方法的有效性。总之，本研究为目前围绕积分与游戏化的区别展开的讨论做出了贡献，并有助于理解游戏化对用户行为的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Computers in Human Behavior Multiple-

CiteScore

19.10

自引率

4.00%

发文量

381

审稿时长

40 days

期刊介绍： Computers in Human Behavior is a scholarly journal that explores the psychological aspects of computer use. It covers original theoretical works, research reports, literature reviews, and software and book reviews. The journal examines both the use of computers in psychology, psychiatry, and related fields, and the psychological impact of computer use on individuals, groups, and society. Articles discuss topics such as professional practice, training, research, human development, learning, cognition, personality, and social interactions. It focuses on human interactions with computers, considering the computer as a medium through which human behaviors are shaped and expressed. Professionals interested in the psychological aspects of computer use will find this journal valuable, even with limited knowledge of computers.