Differences in perspectives between enterprise system consultants: An inquiry into technology frame of reference in health care

IF 5.7 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Information and Organization Pub Date : 2025-04-03 DOI:10.1016/j.infoandorg.2025.100572

William Olivera , Aaron Baird , Lars Mathiassen

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引用次数: 0

Abstract

Although researchers have investigated how organizations work with consultants to navigate complexities and uncertainties in enterprise system (ES) implementation, we know little about how consultants view ES implementation projects. Moreover, ES consultants are typically assumed to be homogenous in their assumptions, expectations, and knowledge, with little emphasis on how their different roles impact perceptions. Against this backdrop, we adapt Technology Frame of Reference (TFR) theory to investigate how differences in perspectives between two types of consultants, vendor and independent consultants, manifest during ES implementation in the health care context. Our approach results in two contributions: 1) identification of similarities and differences in how distinct consultant types perceive ES implementations in health care, and 2) systematic application of TFR across roles within a profession rather than across stakeholders within a specific organizational context. We discuss these contributions and their implications in relation to ES consulting and TFR theory.

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来源期刊

Information and Organization Multiple-

CiteScore

11.20

自引率

1.60%

发文量

期刊介绍： Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.