Using Digital Technology to Facilitate Choice for Food Pantry Customers: An Evaluation of a Pilot Program.

IF 2.3 3区医学 Q2 EDUCATION, SCIENTIFIC DISCIPLINES

Journal of Nutrition Education and Behavior Pub Date : 2025-03-28 DOI:10.1016/j.jneb.2025.02.011

Yvette Ng, Katherine Tomaino Fraser, Aikaterini Stamou, Alyson Rosenthal, Nevin Cohen

{"title":"Using Digital Technology to Facilitate Choice for Food Pantry Customers: An Evaluation of a Pilot Program.","authors":"Yvette Ng, Katherine Tomaino Fraser, Aikaterini Stamou, Alyson Rosenthal, Nevin Cohen","doi":"10.1016/j.jneb.2025.02.011","DOIUrl":null,"url":null,"abstract":"Objective: To evaluate the feasibility and acceptability of a novel Digital Choice model at an urban food pantry from customer and staff perspectives.Design: Focus groups, cross-sectional survey, and in-depth interviews.Setting: New York City.Participants: Thirty Digital Choice customers participated in 3 focus groups, 326 Digital Choice and non-Digital Choice customers completed the survey, and 8 program staff were interviewed.Interventions: The Digital Choice model used text messaging/online forms to allow customers to preorder 1 of 4 pantry boxes for pickup at 1 of 3 community sites.Phenomena of interest: Feasibility, acceptability.Analysis: Themes were identified in interviews and focus groups using inductive and deductive approaches, and descriptive statistics were produced from survey and order data.Results: Digital Choice customers indicated high overall satisfaction with the program (96% rated the experience positively), and staff found the program feasible to implement at the current scale. However, among the broader population of Digital Choice and non-Digital Choice customers, 40% indicated challenges with technology.Conclusions and implications: This evaluation suggests that incorporating digital technology to facilitate customer choice and partnering with community sites in the food pantry process is feasible and acceptable for many, but not all, customers.","PeriodicalId":50107,"journal":{"name":"Journal of Nutrition Education and Behavior","volume":" ","pages":""},"PeriodicalIF":2.3000,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Nutrition Education and Behavior","FirstCategoryId":"3","ListUrlMain":"https://doi.org/10.1016/j.jneb.2025.02.011","RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"EDUCATION, SCIENTIFIC DISCIPLINES","Score":null,"Total":0}

引用次数: 0

Abstract

Objective: To evaluate the feasibility and acceptability of a novel Digital Choice model at an urban food pantry from customer and staff perspectives.

Design: Focus groups, cross-sectional survey, and in-depth interviews.

Setting: New York City.

Participants: Thirty Digital Choice customers participated in 3 focus groups, 326 Digital Choice and non-Digital Choice customers completed the survey, and 8 program staff were interviewed.

Interventions: The Digital Choice model used text messaging/online forms to allow customers to preorder 1 of 4 pantry boxes for pickup at 1 of 3 community sites.

Phenomena of interest: Feasibility, acceptability.

Analysis: Themes were identified in interviews and focus groups using inductive and deductive approaches, and descriptive statistics were produced from survey and order data.

Results: Digital Choice customers indicated high overall satisfaction with the program (96% rated the experience positively), and staff found the program feasible to implement at the current scale. However, among the broader population of Digital Choice and non-Digital Choice customers, 40% indicated challenges with technology.

Conclusions and implications: This evaluation suggests that incorporating digital technology to facilitate customer choice and partnering with community sites in the food pantry process is feasible and acceptable for many, but not all, customers.

查看原文本刊更多论文

求助全文

约1分钟内获得全文求助全文

来源期刊

Journal of Nutrition Education and Behavior 医学-学科教育

CiteScore

4.20

自引率

11.50%

发文量

379

审稿时长

44 days

期刊介绍： The Journal of Nutrition Education and Behavior (JNEB), the official journal of the Society for Nutrition Education and Behavior, is a refereed, scientific periodical that serves as a global resource for all professionals with an interest in nutrition education; nutrition and physical activity behavior theories and intervention outcomes; complementary and alternative medicine related to nutrition behaviors; food environment; food, nutrition, and physical activity communication strategies including technology; nutrition-related economics; food safety education; and scholarship of learning related to these areas. The purpose of JNEB is to document and disseminate original research and emerging issues and practices relevant to these areas worldwide. The Journal of Nutrition Education and Behavior welcomes evidence-based manuscripts that provide new insights and useful findings related to nutrition education research, practice and policy. The content areas of JNEB reflect the diverse interests in nutrition and physical activity related to public health, nutritional sciences, education, behavioral economics, family and consumer sciences, and eHealth, including the interests of community-based nutrition-practitioners. As the Society''s official journal, JNEB also includes policy statements, issue perspectives, position papers, and member communications.