{"title":"Navigating the Beneficiary/NGO Relationship: A Model of Intercultural Trust in Disaster Response","authors":"Christa L. Remington, Charity R. Remington","doi":"10.1111/1468-5973.70038","DOIUrl":null,"url":null,"abstract":"<div>\n \n <p>This study examines the role of cultural competence in increasing trust between community-based NGO workers and beneficiaries in Haiti. Using data from focus groups (<i>n</i> = 7) and surveys (<i>n</i> = 140) done with Haitians still living in NGO managed camps nearly a decade after the 2010 earthquake, this study includes the rarely heard beneficiary perspective and examines ways that NGOs can more effectively build trust and cultivate buy-in from the communities they serve in the aftermath of disasters. Our results show that there is a positive relationship between trust and cultural competence. Additionally, there is a positive relationship between trust and respect, even when cultural competence is ranked low. We propose a model of intercultural trust, where respect is an antecedent of cultural competence, and cultural competence enhances trust in the NGO worker/beneficiary relationship. This study encourages NGOs to increase their aid workers' cultural awareness, knowledge, and skills to cultivate greater trust with beneficiaries, thereby increasing the effectiveness of post-disaster programs.</p>\n </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6000,"publicationDate":"2025-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Contingencies and Crisis Management","FirstCategoryId":"91","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1111/1468-5973.70038","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0
Abstract
This study examines the role of cultural competence in increasing trust between community-based NGO workers and beneficiaries in Haiti. Using data from focus groups (n = 7) and surveys (n = 140) done with Haitians still living in NGO managed camps nearly a decade after the 2010 earthquake, this study includes the rarely heard beneficiary perspective and examines ways that NGOs can more effectively build trust and cultivate buy-in from the communities they serve in the aftermath of disasters. Our results show that there is a positive relationship between trust and cultural competence. Additionally, there is a positive relationship between trust and respect, even when cultural competence is ranked low. We propose a model of intercultural trust, where respect is an antecedent of cultural competence, and cultural competence enhances trust in the NGO worker/beneficiary relationship. This study encourages NGOs to increase their aid workers' cultural awareness, knowledge, and skills to cultivate greater trust with beneficiaries, thereby increasing the effectiveness of post-disaster programs.
期刊介绍：
The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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