Patients' satisfaction with healthcare services in Al-Baha, Saudi Arabia: a cross-sectional study.

Abstract

Patient satisfaction is crucial in assessing healthcare quality, encompassing factors such as continuity of care, waiting times, and physician-patient communication. This study evaluated patient satisfaction with healthcare services and determined the main reasons for low self-reported quality. A cross-sectional study was conducted in the Al-Baha region, including Saudi adults aged 18 to 60 who visited public or private health centers. Data were collected using a modified patient satisfaction questionnaire. The Chi-square test and logistic regression were utilized. Out of 388 participants, 55.2% were women. Most were highly educated and resided in Al-Baha. Long waiting times (38.4%) and appointment difficulties (25.8%) were the most common drawbacks. Men and Al-Baha residents had higher satisfaction scores. Higher income was linked to better accessibility and convenience scores. Satisfaction was higher among patients at private hospitals. The study provides insights into patient satisfaction in Al-Baha, highlighting the need to reduce waiting times and improve appointment systems to enhance healthcare quality.