Community Member Shopping Experiences in Dollar Store Food Environments in Baltimore, Maryland

Abstract

Background

Dollar stores are a rapidly expanding yet understudied food retailer in urban settings. Community member experiences with dollar-store food environments at a local level are not well established in the current literature.

Objectives

This qualitative study sought to understand community member perspectives on dollar-store food environments and shopping experiences.

Methods

Thirty-five participants across 15 zip codes in Baltimore, Maryland completed an in-depth interview and/or engaged in a workshop between December 2022 and July 2023. A thematic analysis was utilized to construct common themes across the participants’ perspectives.

Results

Six predominant themes were constructed and fell into 1 of 2 categories: food level and store level. For the food-level themes, participants described dollar-store food options as limited and low quality, yet at affordable prices. Among the store-level themes, lack of customer service, poor cleanliness, and stocking challenges in dollar stores were emphasized by participants.

Conclusions

Community members from a range of neighborhoods held similar perceptions, specifically about what could be improved about the food environment of their local dollar stores. Future research should assess the feasibility of programs and policies to systematically improve shopping experiences and ultimately support healthy food purchasing in these retail spaces.