Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI:10.1016/j.ijhm.2025.104171

Dilara Eylül Koç , Judith Solanas , Selda Yordam Dağıstan , Hasan Evrim Arici

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引用次数: 0

Abstract

This study investigates the intellectual structure and evolution of diversity, equity, and inclusion (DEI) research in hospitality and tourism literature up to 31 December 2023. Employing a quantitative systematic literature review, this paper uses bibliometric methods – including co-citation and bibliographic coupling analysis – to uncover key themes, trends, and gaps in existing research related to DEI, and diversity management in H&T. A total of 111 articles were analyzed, on DEI. The co-citation analysis revealed three key themes, (i) diversity management, (ii) gender diversity, and (iii) DEI in work settings. Bibliographic coupling analysis also identified seven primary clusters: (i) diversity management, (ii) workplace diversity, (iii) gender diversity and organizational performance, (iv) DEI practices, (v) transformational leadership, group diversity and service innovation, and (vi) determinants of performance in H&T. Several theoretical frameworks can be utilized in empirical contexts, with social identity and social cognitive theories being particularly influential. This study provides a comprehensive overview of the intellectual landscape of DEI research within H&T, offering insights that can guide future research and support the development of a more cohesive and structured body of knowledge in H&T.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.