AI-assisted cross-cultural training for hotel newcomers: An IT mindfulness-driven perspective on building cultural intelligence and career development confidence

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI:10.1016/j.ijhm.2025.104186

Yao-Chin Wang , Yuetian Zhang , Emily Ma , Lu Zhang , Yuan Zhang , Huan Ning , Jiang Huang , Su-Ying Pan

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引用次数: 0

Abstract

Based on the broaden-and-build theory, we propose an IT mindfulness-driven model to explain how AI-assisted cross-cultural training the potential has to develop hotel newcomers’ cultural intelligence, career adaptability, and career development confidence. Partnered with Jorizon, an information technology firm that designed the AI-assisted cross-cultural training platform, we collected data from 484 hotel newcomers trained via the platform. Findings revealed that hotel newcomers’ IT mindfulness was positively related to their experience evaluation on the AI-assisted cross-cultural training, which was positively associated with cultural intelligence. Hotel newcomers’ cultural intelligence was positively related to their career adaptability and confidence in their career development. Hotel newcomers’ career adaptability was positively associated with their career development confidence. To our knowledge, this is the first empirical study on an AI-assisted cross-cultural training platform in hospitality.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.