Walking the tightrope: The dark side of going above and beyond the call of duty

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI:10.1016/j.ijhm.2025.104174

Kavitha Haldorai , Woo Gon Kim , Kamshat Mussina , Jun (Justin) Li

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引用次数: 0

Abstract

The extant hospitality literature has predominantly discussed the positive aspects of organizational citizenship behavior, rarely examining its dark side. Based on Conservation of Resources theory, this study examines the influence of both organizational citizenship behavior and compulsory organizational citizenship behavior on citizenship fatigue. Using a three-wave approach, data was collected from 549 full-time employees in Kazakhstan’s hospitality industry. The findings reveal a negative relationship between compulsory organizational citizenship behavior and organizational citizenship behavior and that each leads to citizenship fatigue, though the link between compulsory organizational citizenship behavior and citizenship fatigue is more robust. We found that the links between both organizational citizenship behavior and compulsory organizational citizenship behavior and citizenship fatigue are less pronounced among employees with high levels of continuance commitment. Additionally, high levels of perceived organizational support dampen the relationship between organizational citizenship behavior and citizenship fatigue. Implications are discussed and directions for future research are proposed.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.