Navigating Digital Servitization for the Twin Transition: How Manufacturers Can Support Customers With Digitalization and Sustainability

IF 12.5 1区管理学 Q1 BUSINESS

Business Strategy and The Environment Pub Date : 2025-03-19 DOI:10.1002/bse.4255

Taylan Kilinc, David Sjödin, Vinit Parida

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引用次数: 0

Abstract

As industrial sustainability concerns mount, manufacturers engaged in digital servitization grapple with the twin transition of configuring and implementing digital solutions to meet their customers' sustainability objectives. To address this challenge, a socio‐technical systems theory‐based framework is proposed. Drawing on case studies with three manufacturers undertaking digital servitization and on the sustainability, digital servitization, and socio‐technical systems theory research, our framework highlights key processes in navigating the twin transition. It emphasizes the importance of contextual factors in defining a customer twin‐transition roadmap, outlines key steps in reconfiguring technical and social subsystems, and stresses the joint optimization processes based on feedback and metrics. This systematic approach guides manufacturers in supporting their customers through the twin transition, emphasizing socio‐technical systems and iterative processes for sustained success. Our findings contribute to the growing digital servitization and sustainability research by conceptualizing underlying processes in the twin transition and offering manufacturers practical insights.

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来源期刊

Business Strategy and The Environment Multiple-

CiteScore

22.50

自引率

19.40%

发文量

336

期刊介绍： Business Strategy and the Environment (BSE) is a leading academic journal focused on business strategies for improving the natural environment. It publishes peer-reviewed research on various topics such as systems and standards, environmental performance, disclosure, eco-innovation, corporate environmental management tools, organizations and management, supply chains, circular economy, governance, green finance, industry sectors, and responses to climate change and other contemporary environmental issues. The journal aims to provide original contributions that enhance the understanding of sustainability in business. Its target audience includes academics, practitioners, business managers, and consultants. However, BSE does not accept papers on corporate social responsibility (CSR), as this topic is covered by its sibling journal Corporate Social Responsibility and Environmental Management. The journal is indexed in several databases and collections such as ABI/INFORM Collection, Agricultural & Environmental Science Database, BIOBASE, Emerald Management Reviews, GeoArchive, Environment Index, GEOBASE, INSPEC, Technology Collection, and Web of Science.