Navigating Digital Servitization for the Twin Transition: How Manufacturers Can Support Customers With Digitalization and Sustainability

IF 12.5 1区管理学 Q1 BUSINESS

Business Strategy and The Environment Pub Date : 2025-03-19 DOI:10.1002/bse.4255

Taylan Kilinc, David Sjödin, Vinit Parida

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引用次数: 0

Abstract

As industrial sustainability concerns mount, manufacturers engaged in digital servitization grapple with the twin transition of configuring and implementing digital solutions to meet their customers' sustainability objectives. To address this challenge, a socio‐technical systems theory‐based framework is proposed. Drawing on case studies with three manufacturers undertaking digital servitization and on the sustainability, digital servitization, and socio‐technical systems theory research, our framework highlights key processes in navigating the twin transition. It emphasizes the importance of contextual factors in defining a customer twin‐transition roadmap, outlines key steps in reconfiguring technical and social subsystems, and stresses the joint optimization processes based on feedback and metrics. This systematic approach guides manufacturers in supporting their customers through the twin transition, emphasizing socio‐technical systems and iterative processes for sustained success. Our findings contribute to the growing digital servitization and sustainability research by conceptualizing underlying processes in the twin transition and offering manufacturers practical insights.

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为双重转型导航数字化服务化：制造商如何通过数字化和可持续性支持客户

随着对工业可持续性的关注越来越多，从事数字化服务化的制造商努力应对配置和实施数字化解决方案的双重过渡，以满足客户的可持续性目标。为了解决这一挑战，提出了一个基于社会技术系统理论的框架。通过对三家数字化服务化制造商的案例研究，以及可持续性、数字化服务化和社会技术系统理论研究，我们的框架强调了在双重转型中导航的关键过程。它强调了上下文因素在定义客户双过渡路线图中的重要性，概述了重新配置技术和社会子系统的关键步骤，并强调了基于反馈和度量的联合优化过程。这种系统的方法指导制造商通过双重过渡来支持他们的客户，强调社会技术系统和持续成功的迭代过程。我们的研究结果通过概念化孪生转型的潜在过程并为制造商提供实用的见解，为日益增长的数字化服务化和可持续性研究做出了贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business Strategy and The Environment Multiple-

CiteScore

22.50

自引率

19.40%

发文量

336

期刊介绍： Business Strategy and the Environment (BSE) is a leading academic journal focused on business strategies for improving the natural environment. It publishes peer-reviewed research on various topics such as systems and standards, environmental performance, disclosure, eco-innovation, corporate environmental management tools, organizations and management, supply chains, circular economy, governance, green finance, industry sectors, and responses to climate change and other contemporary environmental issues. The journal aims to provide original contributions that enhance the understanding of sustainability in business. Its target audience includes academics, practitioners, business managers, and consultants. However, BSE does not accept papers on corporate social responsibility (CSR), as this topic is covered by its sibling journal Corporate Social Responsibility and Environmental Management. The journal is indexed in several databases and collections such as ABI/INFORM Collection, Agricultural & Environmental Science Database, BIOBASE, Emerald Management Reviews, GeoArchive, Environment Index, GEOBASE, INSPEC, Technology Collection, and Web of Science.