Patient Opinions and Satisfaction Regarding Pharmacists Delivering Vaccinations in Community Pharmacies.

IF 1.6 Q3 HEALTH CARE SCIENCES & SERVICES

Journal of Patient Experience Pub Date : 2025-03-13 eCollection Date: 2025-01-01 DOI:10.1177/23743735241309473

Urszula Religioni, Regis Vaillancourt, Justyna Kazmierczak, Eliza Blicharska, Mariola Borowska, Beata Chełstowska, Jarosław Pinkas, Agnieszka Barańska, Krystian Wdowiak, Agnieszka Neumann-Podczaska, Katarzyna Plagens-Rotman, Katarina Fehir-Sola, Agnieszka Pochrzęst-Motyczyńska, Piotr Merks

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Abstract

Vaccinations are among the most effective measures at preventing the spread of infectious diseases. Pharmacists in Poland were authorized to administer protective vaccinations in 2021. The study aims to research patient experience with vaccinations in connection with pharmacist assistance of pharmacists. This study was conducted in Polish community pharmacies among patients who had received such a vaccination. The research tool was a questionnaire consisting of questions on patient satisfaction and some personal data. Ultimately, 342 patients take part in our research. All respondents believe that vaccinations administered in pharmacies are a convenient form of preventive care. The respondents also appreciated the qualifications and skills of the pharmacists in administering the vaccine and indicated that they would use the pharmacy vaccination service again. Patients utilizing the opportunity to receive vaccinations at the pharmacy were satisfied with the quality of service provided by the pharmacists. They emphasize the convenience of this service and appreciate the pharmacists' qualifications. The vast majority of the respondents think that the role of pharmacists in delivering protective vaccinations should be expanded.

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