Antecedents of Patient Loyalty: Exploring Mediating and Moderating Paradigms in Public Hospitals.

IF 2 3区医学 Q2 MEDICINE, GENERAL & INTERNAL

Patient preference and adherence Pub Date : 2025-03-01 eCollection Date: 2025-01-01 DOI:10.2147/PPA.S492710

Abid Hussain, Shahida Kanwel, Sania Khan, Wadi B Alonazi, Azam Malik, Ali Ahmed Khan

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引用次数: 0

Abstract

Purpose: Countries around the world acknowledge the vital role of effective healthcare services in fostering economic, social, and human development. Consequently, many are striving to enhance their medical facilities. This study specifically examines public hospitals in Pakistan and aims to create a framework for evaluating patient loyalty.

Methods: Responses from 650 patients were collected using a random sampling technique. The gathered data were analyzed using the Statistical Program for Social Sciences (SPSS) and Analysis of Moment Structures (AMOS).

Results: The analysis revealed significant relationships among administrative procedures, service effectiveness, patient satisfaction, and loyalty. Additionally, the study identified patient satisfaction and administrative procedures as mediators between service effectiveness and patient loyalty. It also investigated the moderating roles of participative leadership and brand image in shaping administrative procedures, patient satisfaction, and patient loyalty.

Conclusion: These findings offer valuable insights for healthcare authorities in formulating strategies to improve service delivery in public hospitals. Addressing existing deficiencies and enhancing healthcare systems is essential to fostering patient loyalty in these environments.

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病人忠诚的前因：公立医院的中介与调节模式探索。

目的：世界各国认识到有效的保健服务在促进经济、社会和人类发展方面的关键作用。因此，许多国家正在努力改善其医疗设施。本研究专门考察了巴基斯坦的公立医院，旨在建立一个评估患者忠诚度的框架。方法：采用随机抽样方法收集650例患者的反馈。收集的数据使用社会科学统计程序（SPSS）和矩结构分析（AMOS）进行分析。结果：分析显示行政程序、服务效能、病人满意度和忠诚度之间有显著的关系。此外，本研究发现病人满意度和行政程序是服务效能和病人忠诚度之间的中介。研究还探讨了参与式领导和品牌形象在塑造行政程序、患者满意度和患者忠诚度方面的调节作用。结论：这些发现为卫生保健当局制定改善公立医院服务提供的策略提供了有价值的见解。在这些环境中，解决现有缺陷和加强医疗保健系统对于培养患者忠诚度至关重要。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Patient preference and adherence MEDICINE, GENERAL & INTERNAL-

CiteScore

3.60

自引率

4.50%

发文量

354

审稿时长

6-12 weeks

期刊介绍： Patient Preference and Adherence is an international, peer reviewed, open access journal that focuses on the growing importance of patient preference and adherence throughout the therapeutic continuum. The journal is characterized by the rapid reporting of reviews, original research, modeling and clinical studies across all therapeutic areas. Patient satisfaction, acceptability, quality of life, compliance, persistence and their role in developing new therapeutic modalities and compounds to optimize clinical outcomes for existing disease states are major areas of interest for the journal. As of 1st April 2019, Patient Preference and Adherence will no longer consider meta-analyses for publication.