Toward a more nuanced understanding of the IT use-individual performance relationship

Abstract

In this paper, we examine the relationship between information technology (IT) use and individual performance, employing Representational Theory to underscore contextual importance, especially the nature of IT use. By investigating the influence of IT use richness on performance, we adopt both correlational and configurational methodologies. Findings indicate associations to General Performance and Efficiency, but not Effectiveness, revealing that richer IT use does not uniformly enhance performance, particularly in mandatory settings where organizational factors play a major role. This study unpacks the nature of IT use-performance relationship, offering theoretical insights and practical implications for organizations seeking to maximize advantage from IT.