The effect of digital technologies and staff skill sets on hospital resilience: The role of supply chain information integration

IF 12.9 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change Pub Date : 2025-03-05 DOI:10.1016/j.techfore.2025.124075

Cristina De Luca, Nunzia Carbonara, Roberta Pellegrino

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引用次数: 0

Abstract

In recent years, crises such as the COVID-19 pandemic have challenged hospitals, critical pillars of healthcare systems, revealing significant variations in their ability to respond effectively. Hospital resilience addresses the urgent need to understand how to enhance hospitals' capacity to respond effectively to crises. While numerous factors have been identified as critical to hospital resilience, they are often studied in isolation, overlooking the synergistic effects among them and lacking robust empirical validation. Grounded in the Resource-Based View, this paper investigates how key resources, namely digital technologies and staff skills, along with the capability of supply chain information integration (SCII), influence hospital resilience. Drawing on survey data from 130 Italian hospitals, the study examines the direct impact of these resources and capabilities on hospital resilience, as well as the mediating role of supply chain information integration, using structural equation modelling. The results reveal that digital technologies and external information integration capability directly affects hospital resilience. Moreover, the study underscores the importance of leveraging digital technologies and enhancing staff skills to foster supply chain information integration, which in turn mediates the relationship between these resources and hospital resilience. This research contributes significantly to theoretical and practical insights in hospital management and resilience strategies. The proposed theoretical framework enhances our understanding of hospital resilience dynamics by elucidating the direct influence of resources and capabilities, while also highlighting the mediating effect of supply chain information integration. These findings offer actionable insights for hospital managers to optimize resource allocation and capabilities amidst uncertainties, thereby fortifying hospital resilience.

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数字技术和员工技能对医院弹性的影响：供应链信息集成的作用

近年来，COVID-19大流行等危机对医疗保健系统的关键支柱医院构成了挑战，显示出其有效应对能力存在重大差异。医院复原力解决了了解如何提高医院有效应对危机的能力的迫切需要。虽然许多因素已被确定为医院恢复力的关键，但它们往往是孤立的研究，忽视了它们之间的协同效应，缺乏强有力的经验验证。基于资源基础观点，本文研究了关键资源，即数字技术和员工技能，以及供应链信息集成（SCII）能力如何影响医院的弹性。利用来自130家意大利医院的调查数据，该研究使用结构方程模型检验了这些资源和能力对医院恢复力的直接影响，以及供应链信息集成的中介作用。结果表明，数字技术和外部信息集成能力直接影响医院的应变能力。此外，该研究强调了利用数字技术和提高员工技能以促进供应链信息集成的重要性，这反过来又调解了这些资源与医院复原力之间的关系。本研究对医院管理和弹性策略的理论和实践见解具有重要意义。提出的理论框架通过阐明资源和能力的直接影响，增强了我们对医院弹性动态的理解，同时也强调了供应链信息整合的中介作用。这些发现为医院管理者在不确定性中优化资源配置和能力提供了可行的见解，从而加强了医院的弹性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Technological Forecasting and Social Change Multiple-

CiteScore

21.30

自引率

10.80%

发文量

813

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