The performance effects of innovative service transition strategies

IF 15.5 1区管理学 Q1 BUSINESS

Journal of Innovation & Knowledge Pub Date : 2025-03-01 DOI:10.1016/j.jik.2025.100687

Christoph Buck , Nils-Ole Floegel , Maximilian B. Stöter , Kevin C. Desouza , Timothy Robb

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Abstract

In recent years, the management research has increasingly discussed service transition. However, studies have not used sufficiently granular empirical data for valid quantitative evaluation of service-intensive strategies by, for example, examining the possible effects of resource slack on firm performance. To test the hypothesis that resource slack moderates the performance effects of a servitization-based strategy, a regression model was applied to data spanning several industrial and geographic sectors. Tobin's q and return on assets were applied as uniform measures of financial performance. The study shows some potential positive and negative effects of the servitization of manufacturing firms on their financial performance. However, resource slack on its own is not shown to moderate these effects. The conclusion is that servitization is not a panacea for manufacturing firms, nor is the combination of servitization with resource slack. The contribution of this article lies in providing further evidence of the positive performance effects of servitization, while showing that servitization can have negative effects on firm performance in certain circumstances.

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创新服务转移策略对绩效的影响

近年来，管理研究越来越多地讨论服务转换问题。然而，研究并没有使用足够细粒度的经验数据对服务密集型战略进行有效的定量评价，例如，通过检查资源松弛对公司业绩的可能影响。为了验证资源松弛调节服务化战略绩效效应的假设，我们对多个行业和地理部门的数据应用了回归模型。托宾q和资产收益率被用作财务绩效的统一衡量标准。研究表明，制造业企业服务化对其财务绩效有积极和消极的潜在影响。然而，资源松弛本身并不能缓和这些影响。结论是，服务化不是制造企业的万灵药，服务化与资源松弛的结合也不是制造企业的万灵药。本文的贡献在于进一步证明了服务化对企业绩效的积极影响，同时表明服务化在某些情况下可能对企业绩效产生负面影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Innovation & Knowledge Multiple-

CiteScore

16.10

自引率

12.70%

发文量

118

审稿时长

37 days

期刊介绍： The Journal of Innovation and Knowledge (JIK) explores how innovation drives knowledge creation and vice versa, emphasizing that not all innovation leads to knowledge, but enduring innovation across diverse fields fosters theory and knowledge. JIK invites papers on innovations enhancing or generating knowledge, covering innovation processes, structures, outcomes, and behaviors at various levels. Articles in JIK examine knowledge-related changes promoting innovation for societal best practices. JIK serves as a platform for high-quality studies undergoing double-blind peer review, ensuring global dissemination to scholars, practitioners, and policymakers who recognize innovation and knowledge as economic drivers. It publishes theoretical articles, empirical studies, case studies, reviews, and other content, addressing current trends and emerging topics in innovation and knowledge. The journal welcomes suggestions for special issues and encourages articles to showcase contextual differences and lessons for a broad audience. In essence, JIK is an interdisciplinary journal dedicated to advancing theoretical and practical innovations and knowledge across multiple fields, including Economics, Business and Management, Engineering, Science, and Education.