Digital Stress-Preventive Management Competencies: Definition, Identification and Tool Development for Research and Practice.

Abstract

The digital transformation of work and the rise of remote workers (RWs) are gaining growing interest in occupational health science. However, research on managers' role in well-being can be developed more. Aiming to bridge this gap, this study first defines and explores the Digital Stress-Preventive Management Competencies (DMCs) and then develops and validates an indicator tool with a three-phase procedure. Phase 1 consisted of a literature review and interviews with experts to identify DMCs, followed by item generation, content analysis and competencies conceptualization. Phase 2 was devoted to tool validation, comprising exploratory and confirmatory factor analysis with 247 RWs. Phase 3 explored the concurrent validity by investigating the relationship between DMCs and psychosocial factors via structural equation modeling (sample Phase 2) and polynomial regression with response surface analysis on 50 manager-team dyads (RWs 218). Two key competencies were identified: supportive ICT-mediated interaction (SIMI) and avoidance of abusive ICT adoption (AAIA). The final nine-item tool revealed a two-factor structure and good psychometric properties. SIMI was associated with superior support and role, while AAIA was linked to demands and control reported by RWs. These findings suggest that the DMCs identified and the related tool have potential applications in future organizational intervention content and for research purposes.