Can talented tour guides truly not be retained? Exploring the development of tour guides’ career resilience under stressful conditions

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management Pub Date : 2025-02-20 DOI:10.1016/j.tourman.2025.105157

Ping Sun , Mingxuan Lyu , Hongbo Liu

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引用次数: 0

Abstract

Tour guide turnover challenges the tourism sector, highlighting the need to enhance tour guides' career resilience to retain talent. Drawing on theory of stress and coping, we investigated the formation mechanisms and associated boundary conditions of tour guides' career resilience during times of stress through two studies. Study 1 employed partial least squares structural equation modeling (PLS-SEM) to detect linear relationships between antecedent variables and career resilience. Results showed that deliberate (intrusive) rumination positively (negatively) impacted career resilience with self-leadership serving as a mediator. Perceived environmental uncertainty moderated rumination's impact on self-leadership, and family support moderated self-leadership's effect on career resilience. Study 2 utilized fuzzy-set qualitative comparative analysis (fsQCA) to gain deeper insights into self-leadership and uncover how its various dimensions contribute to career resilience in a nonlinear manner. Results revealed three configurations critical to career resilience, with constructive cognition being essential. Theoretical and practical implications are discussed in closing.

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导游流失给旅游业带来了挑战，这凸显了提高导游职业适应力以留住人才的必要性。借鉴压力和应对理论，我们通过两项研究调查了导游在压力时期职业复原力的形成机制和相关边界条件。研究 1 采用偏最小二乘结构方程模型（PLS-SEM）来检测前因变量与职业复原力之间的线性关系。结果显示，蓄意（侵入性）反刍对职业复原力有积极（消极）影响，而自我领导力则是中介因素。感知到的环境不确定性调节了反刍对自我领导的影响，而家庭支持则调节了自我领导对职业复原力的影响。研究 2 利用模糊集定性比较分析（fsQCA）来深入了解自我领导力，并揭示其各个维度是如何以非线性方式促进职业复原力的。结果显示，三种配置对职业复原力至关重要，其中建设性认知至关重要。最后讨论了其理论和实践意义。

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来源期刊

Tourism Management Multiple-

CiteScore

24.10

自引率

7.90%

发文量

190

审稿时长

45 days

期刊介绍： Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.