The extent and type of use, opportunities and concerns of ChatGPT in community pharmacy: A survey of community pharmacy staff

IF 1.8 Q3 PHARMACOLOGY & PHARMACY

Exploratory research in clinical and social pharmacy Pub Date : 2025-02-07 DOI:10.1016/j.rcsop.2025.100575

Emma Janske de Ruiter , Vesna Maria Eimermann , Claudia Rijcken , Katja Taxis , Sander Diederik Borgsteede

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Abstract

Background

Since the widespread availability of Chat Generative Pre-Trained Transformer (ChatGPT), the public is confronted with accessible artificial intelligence tools. There is limited knowledge on the use, concerns and opportunities of ChatGPT in pharmacy practice in the Netherlands.

Objectives

The aims of this study were to explore the extent and type of use of ChatGPT in community pharmacy and to identify concerns and opportunities for pharmacy practice.

Methods

A questionnaire was developed, tested and distributed to professionals that work in community pharmacy. The answers were analysed descriptively using frequency tables.

Results

Of all participants (n = 106), 50.9 % had used ChatGPT, and 38.7 % (n = 24) of these users has used it in pharmacy. Participants saw opportunities for using ChatGPT as writing assistant or in quickly answering clinical questions. Concerns included not knowing what ChatGPT could be used for in pharmacy and not knowing what ChatGPT's answer is based on.

Conclusions

This research shows that using ChatGPT as a writing assistant is valuable and can free up time. Although clinical questions seem promising, ChatGPT's answers are currently too unreliable and do not meet the required quality standards for good pharmaceutical care. If ChatGPT is used to answer clinical questions, crossreferencing with reliable sources is recommended.

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ChatGPT在社区药房的使用范围、类型、机会和关注：一项对社区药房工作人员的调查

由于聊天生成预训练转换器（ChatGPT）的广泛可用性，公众面临着可访问的人工智能工具。关于ChatGPT在荷兰药房实践中的使用、关注和机会的知识有限。目的本研究的目的是探讨ChatGPT在社区药房使用的程度和类型，并确定药房实践的关注点和机会。方法编制问卷，对社区药学专业人员进行问卷调查。使用频率表对答案进行描述性分析。结果所有参与者（n = 106）中，50.9%的人使用过ChatGPT，其中38.7% （n = 24）的人在药房使用过ChatGPT。参与者看到了使用ChatGPT作为写作助手或快速回答临床问题的机会。问题包括不知道ChatGPT在药学中可以用于什么，也不知道ChatGPT的答案是基于什么。本研究表明，使用ChatGPT作为写作助手是有价值的，可以节省时间。尽管临床问题看起来很有希望，ChatGPT的答案目前太不可靠，不符合良好药学服务所需的质量标准。如果ChatGPT用于回答临床问题，建议与可靠来源交叉参考。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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