Argumentative review aggregation and dialogical explanations

Abstract

The aggregation of online reviews is one of the dominant methods of quality control for users in various domains, from retail to entertainment. Consequently, explainable aggregation of reviews is increasingly sought-after. We introduce quantitative argumentation technology to this setting, towards automatically generating reasoned review aggregations equipped with dialogical explanations. To this end, we define a novel form of argumentative dialogical agent (ADA), using ontologies to harbour information from reviews into argumentation frameworks. These agents may then be evaluated with a quantitative argumentation semantics and used to mediate the generation of dialogical explanations for item recommendations based on the reviews. We show how to deploy ADAs in three different contexts in which argumentation frameworks are mined from text, guided by ontologies. First, for hotel recommendations, we use a human-authored ontology and exemplify the potential range of dialogical explanations afforded by ADAs. Second, for movie recommendations, we empirically evaluate an ADA based on a bespoke ontology (extracted semi-automatically, by natural language processing), by demonstrating that its quantitative evaluations, which are shown to satisfy desirable theoretical properties, are comparable with those on a well-known movie review aggregation website. Finally, for product recommendation in e-commerce, we use another bespoke ontology (extracted fully automatically, by natural language processing, from a website's reviews) to construct an ADA which is then empirically evaluated favourably against review aggregations from the website.