{"title":"How perceived social media influences consumers’ WOM on social media: The moderating impact of fear of negative evaluation","authors":"Sıddık Bozkurt","doi":"10.1016/j.jretconser.2024.104210","DOIUrl":null,"url":null,"abstract":"<div><div>This research examines how perceived social media agility (PSMA) influences social media word-of-mouth (SMWOM), both straightly and indirectly through perceived brand fairness. It also examines whether fear of negative evaluation (FNE) negatively moderates the positive effects of PSMA and brand fairness on SMWOM. Two online between-subjects experiments were conducted to test the research hypotheses using PROCESS Models 4 and 15. The results indicate that PSMA positively influences SMWOM, both directly and indirectly through brand fairness. Furthermore, the positive impact of PSMA on SMWOM is stronger for consumers with high FNE than for those with lower FNE. Interestingly, as FNE increases, the effect of brand fairness perception on SMWOM decreases, up to a certain threshold.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"84 ","pages":"Article 104210"},"PeriodicalIF":11.0000,"publicationDate":"2024-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Retailing and Consumer Services","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S096969892400506X","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
This research examines how perceived social media agility (PSMA) influences social media word-of-mouth (SMWOM), both straightly and indirectly through perceived brand fairness. It also examines whether fear of negative evaluation (FNE) negatively moderates the positive effects of PSMA and brand fairness on SMWOM. Two online between-subjects experiments were conducted to test the research hypotheses using PROCESS Models 4 and 15. The results indicate that PSMA positively influences SMWOM, both directly and indirectly through brand fairness. Furthermore, the positive impact of PSMA on SMWOM is stronger for consumers with high FNE than for those with lower FNE. Interestingly, as FNE increases, the effect of brand fairness perception on SMWOM decreases, up to a certain threshold.
期刊介绍:
The Journal of Retailing and Consumer Services is a prominent publication that serves as a platform for international and interdisciplinary research and discussions in the constantly evolving fields of retailing and services studies. With a specific emphasis on consumer behavior and policy and managerial decisions, the journal aims to foster contributions from academics encompassing diverse disciplines. The primary areas covered by the journal are:
Retailing and the sale of goods
The provision of consumer services, including transportation, tourism, and leisure.