Academics' information needs from the librarians' perspective: A study of the research community of practice

Abstract

Introduction

The diversification of academic roles can lead to work overload, with significant consequences for well-being. In this context, the academic library's role in supporting research has become crucial. This study aimed to examine the relationship between academics and librarians based on the practices offered to support research activities, and the relevance of Community of Practice (CoP) theory in this context.

Method

Eighteen in-depth interviews with academic librarians from public universities in Poland were conducted. A thematic narrative approach emphasized the local context of the findings while grounding them in a broader context of international observations.

Results

This study shows that at all stages of scholarly communication, we observe interactions between academics and librarians. Although the level and type of these interactions differ depending on the stage and the institution, they are a rich source of knowledge about academics' needs. While organizing access to print and digital collections remains an essential part of their duties, the emphasis of their activities is shifting from collection management to service provision. These efforts lead to shared practices that constitute the community as defined in CoP theory, even though at the preliminary stage, it is often still unrecognized, invisible to the organization and even to some members.