Methods to train and evaluate clinical communication skills of medical professionals and medical interpreters

Naoko Ono , Jinghua Yang , Taeko Hamai
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Abstract

There is increasing recognition of the importance of communication through medical interpreters in medical care provision for foreigners. However, there is no established method for developing the communication skills of medical interpreters. This literature review summarized methods of communication skills training and evaluation for medical professionals, and investigated the applicability of such methods to medical interpreters. A literature review was performed according to the process described in the PRISMA-S (Preferred Reporting Items for Systematic Review and Meta-Analysis Literature Search Extension), a guideline for systematic reviews in healthcare. Analysis of the extracted articles showed that 13 articles described original communication skills training programs for medical professionals, and 5 articles described pre-existing programs. A common evaluation method was the comparison of questionnaire survey responses before and after training. The results were used to identify key recommendations for future directions in establishing methods for developing the communication skills of medical interpreters. Most studies were on CST programs for oncology, and most used in-person training programs. This review clarified currently used methods of training and evaluating the clinical communication skills of medical professionals, and their potential applicability to medical interpreters. The findings indicate the need to develop communication skills training programs tailored to situations that medical interpreters encounter in their work.
方法对医学专业人员和医学口译员进行临床沟通技巧的培训和评价
人们日益认识到通过医疗口译员进行交流在向外国人提供医疗保健方面的重要性。然而,对于发展医疗口译员的沟通技巧尚无既定的方法。本文综述了医学专业人员沟通技巧培训和评估的方法,并探讨了这些方法在医学口译员中的适用性。根据PRISMA-S(系统评价和荟萃分析文献检索扩展的首选报告项目)中描述的流程进行文献综述,PRISMA-S是医疗保健系统评价指南。对提取的文章进行分析显示,13篇文章描述了针对医疗专业人员的原始沟通技巧培训计划,5篇文章描述了已有的计划。比较培训前后的问卷调查结果是一种常用的评价方法。研究结果用于确定确定发展医疗口译员沟通技巧方法的未来方向的关键建议。大多数研究都是关于肿瘤学的CST项目,大多数使用的是面对面的培训项目。本文综述了目前常用的培训和评估医疗专业人员临床沟通技巧的方法,以及这些方法对医疗口译员的潜在适用性。调查结果表明,有必要针对医疗口译员在工作中遇到的情况制定沟通技巧培训方案。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Health sciences review (Oxford, England)
Health sciences review (Oxford, England) Medicine and Dentistry (General)
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75 days
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