Understanding the processes of trust and distrust contagion in Human–AI Teams: A qualitative approach

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior Pub Date : 2025-01-15 DOI:10.1016/j.chb.2025.108560

Wen Duan , Shiwen Zhou , Matthew J. Scalia , Guo Freeman , Jamie Gorman , Michael Tolston , Nathan J. McNeese , Gregory Funke

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引用次数: 0

Abstract

The success of human–AI teams (HATs) requires humans to work with AI teammates in trustful ways. However, trust does not exist in a vacuum but forms through and can be influenced by interactions among teammates, leading to understudied questions about how trust or distrust can be spread within a HAT. Drawing on interviews with 36 participants who collaborated in a three-member human–AI team, we explore human perceptions of and reactions to a human or AI teammate’s (dis)trust spread about an AI teammate, and uncover the process and impact of such spread. Our findings highlight that a trustworthy (dis)trust spreader can catalyze trust contagion within a human–AI team through various social and cognitive processes. We provide one of the first empirical investigations into specific ways through which trust or distrust can be spread within HATs and people’s perceptions of such spread. We thus contribute to the effective design of AI teammates and human–AI team dynamics that foster an appropriate level of trust in future HATs.

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来源期刊

Computers in Human Behavior Multiple-

CiteScore

19.10

自引率

4.00%

发文量

381

审稿时长

40 days

期刊介绍： Computers in Human Behavior is a scholarly journal that explores the psychological aspects of computer use. It covers original theoretical works, research reports, literature reviews, and software and book reviews. The journal examines both the use of computers in psychology, psychiatry, and related fields, and the psychological impact of computer use on individuals, groups, and society. Articles discuss topics such as professional practice, training, research, human development, learning, cognition, personality, and social interactions. It focuses on human interactions with computers, considering the computer as a medium through which human behaviors are shaped and expressed. Professionals interested in the psychological aspects of computer use will find this journal valuable, even with limited knowledge of computers.