Impact of digitization on educational management: Results of the introduction of a learning management system in a traditional school context

Abstract

Prior to the pandemic, educational institutions maintained traditional practices in academic management, limiting the efficiency and quality of learning in an increasingly digital environment. This research, framed in a qualitative approach and based on an action research design, aimed to implement a learning management system (LMS) to improve educational processes and promote a quality virtual environment. The study was developed in four phases: Initiation, where the objectives and risks were defined, and the appropriate technological tool was selected; Elaboration, which included the definition of use cases and the creation of a preliminary solution; Development, focused on the implementation of the pending requirements; and Transition, which evaluated compliance with the requirements, corrected errors and conducted usability tests. Qualitative analysis methods were used to evaluate the usability and effectiveness of the system. The results indicated significant improvements in participant management, activity control, teacher-student interaction, content availability, and report generation, reflecting greater efficiency and quality in the educational service. These findings contribute to the state of the art by providing empirical evidence of how the implementation of an LMS can transform educational management and optimize teaching processes in similar contexts, offering practical implications for institutions seeking to adapt to emerging digital environments.