Content analysis of online reviews for dental clinics in Saudi Arabia

IF 1.7 Q3 DENTISTRY, ORAL SURGERY & MEDICINE

Saudi Dental Journal Pub Date : 2024-12-01 DOI:10.1016/j.sdentj.2024.11.003

Suliman Abdulkarim Alsaeed , Lulu Ahmed Alyahya , Maha Naser Alharbi , Norah Nasser Alazaz , Mashael Abdullah Baeshen

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引用次数: 0

Abstract

Online reviews have become a popular platform for patients to share their valuable comments and experiences. Analyzing these reviews provides insights into patient perspectives regarding the services received, insights that may not be captured through traditional patient surveys. This study aimed to examine the content, prevalence, and distribution of Google reviews for dental clinics in three major cities in Saudi Arabia (SA). An observational study was performed by collecting Google reviews published between January 2022 and January 2024 about dental clinics in SA. Negative reviews were extracted and categorized into six domains and 17 sub-domains based on their content. A total of 34,931 Google reviews were collected, with a predominant majority being positive (61%). Statistically significant higher mean ratings were observed for dental clinics in Jeddah compared to those in other cities. Dammam had a relatively higher number of negative reviews and 1-star ratings. The most commonly cited complaints against dental clinics in SA included bad experiences, poor outcomes, dishonesty or distrust towards dentists, long waiting times, and expensive treatments. Monitoring these reviews is a crucial aspect of quality control, providing valuable insights into review trends and the most prevalent patient concerns faced by dental clinics in SA.

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来源期刊

Saudi Dental Journal DENTISTRY, ORAL SURGERY & MEDICINE-

CiteScore

3.60

自引率

0.00%

发文量

审稿时长

22 weeks

期刊介绍： Saudi Dental Journal is an English language, peer-reviewed scholarly publication in the area of dentistry. Saudi Dental Journal publishes original research and reviews on, but not limited to: • dental disease • clinical trials • dental equipment • new and experimental techniques • epidemiology and oral health • restorative dentistry • periodontology • endodontology • prosthodontics • paediatric dentistry • orthodontics and dental education Saudi Dental Journal is the official publication of the Saudi Dental Society and is published by King Saud University in collaboration with Elsevier and is edited by an international group of eminent researchers.