Developing and Validating a User-Friendly Quality Benchmark: Enhancing the Integrity of Online Health Information for Patients and Clinicians.

Abstract

The quality of online health information remains one of the leading causes in combating misinformation for patients and the public. However, assessing online health content is challenging for those without medical expertise. This article briefly outlines the development and validation of an evidence-based online health information evaluation tool. A systematic approach with five phases was adopted: (1) synthesizing the current state of the reliability of online health information, (2) conducting content analysis of existing quality assessment tools, (3) drafting a comprehensive list of quality criteria, (4) developing and validating a quality benchmark, and (5) disseminating the results. Collaborative input from healthcare providers, patients, caregivers, and the public developed and validated a quality benchmark. The quality benchmark consists of 5 quality criteria and 8 accompanying descriptions that define each quality criterion. A printable version of the benchmark is provided in the article to facilitate easy implementation by both patients and healthcare providers. The benchmark is recommended for use and intended to empower patients with a skill set to navigate through online misinformation, facilitating access to credible health information and promoting improved health outcomes.